Sign in with your AppDynamics username and password.
Open the ticket entry form by clicking the Create New Request tab under My Activities.
The Submit a request form will open. Find AppDynamics' Zendesk Support request form at Home > Submit a request
Choose your ticket priority from the drop-down: Low, Normal, High, or Urgent. [Support request form] Each priority in the drop-down shows a tooltip description
Hover over the info button for definitions of each priority level. [Support request form] Hover over the information button for a summary of priority descriptions
From the drop-down, you will select the general AppDynamics application area where you are experiencing a problem. [Support request form] Choose the AppDynamics product area where you're experiencing an issue
Click and select the type of problem you're experiencing from the drop-down. [Support request form] From the drop-down, choose the kind of issue you're experiencing
If relevant to your issue, select your Controller version from the drop-down. [Support request form] OPTIONAL - If applicable, indicate your Controller version
Under Subject, type a concise and meaningful description of your issue.
Describe your issue, including the details of your request.
Don't forget to include contextual information like technical and impacts, reproduction steps, and what you have already attempted. See What are some tips for creating a Support ticket section under the How do I submit a Support ticket FAQ for a detailed discussion.
You can hover over the information icon to learn more. [Support request form] Add emails for people you want to be notified, as well as supporting documents
Need to include others in ticket-oriented conversations? Add their email addresses in the cc field.
Finally, browse or drag relevant screenshots, documents, and logs into the Attachments box.
When complete, click the Submit button. [Support request form] Finish by adding emails of those you want notified of progress, and upload supporting documentation before you click the Submit button