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News & Announcements

Community holiday schedule

Claudia.Landivar
Community Manager

Hello, Community!

 

Moderators will manage the Community on a modified schedule starting December 23. The regular schedule will resume on January 10In the meantime, please continue to engage among one another: Search for solutions, ask questions, and help each other out.

 

Getting Help  | Log4j-related Help and Info  | Idea Exchange | Coming in 2022  | Thanks!


 

Need help?

As always, if you have an urgent need, please open an AppDynamics Support ticket. If your role doesn’t include permissions to open a Support ticket, please reach out to your organization’s Company Admin.  

 

The following articles provide useful AppDynamics help resource information:: 

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Log4j-related help and information 

If you need support related to Log4j, please reach out directly to AppDynamics Support. Customers who are company admins should go to www.appdynamics.com/support and click Support Portal. Or reach out to your organization’s Company Admin to open your ticket.

 

The critical Security Advisory: Apache Log4j Vulnerability page contains running updates since this vulnerability was discovered. You’ll find an ongoing summary, including relevant external links. There is also a list of affected products, work-arounds, fixed software, and exploitation announcements.

 

This is your best page to trackLog4j matters. Hosted on the Documentation portal, you can get there from the Product Updates and Alerts Home page. 

 

For details about other affected Cisco products, see Vulnerabilities in Apache Log4j Library Affecting Cisco Products: December 2021.

 

 

Related, the high Security Advisory: CVE-2021-45105 in Apache Log4j affecting Java 8 and higher environments contains similar summary, link, affected product, work-around, fix, and exploitation information. You can find this page on the Documentation portal as well.

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Idea Exchange

The Idea Exchange will have limited live monitoring during the holiday season.  Our normal moderation schedule will resume on January 10, 2022, ideas and comments will be answered in the order they were received.

 

NOTE | Please direct any queries related to Log4j or product support directly to AppDynamics Support. Customers who are company admins should go to www.appdynamics.com/support and click Support Portal.

Not a company admin? Be sure to reach out to the person in your organization who has that role so they can help you file your ticket.

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New in 2022…

We’re pretty excited about changes to Community, coming up during the new year! We're focused on providing you with a modern, updated platform with easy access to expert-driven content—adding webinars, white papers, and more to the information you’ve come to expect. You can look forward to better navigation and an updated user experience, too.

 

Stay tuned as we start to unfold these updates!

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Thank you!

2021 has been a year for the history books in so many ways. Thank you all for joining in with the AppD Community—sharing your experiences and perspectives in the form of posts, questions, and comments. With 2022 just around the corner, we look forward to working with you to facilitate an active exchange of ideas and solutions in the year to come. 

 

Best,

Claudia and Ryan

AppDynamics Community Managers

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