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Licensing (including Trial)

not able to access free trail

SOLVED
Helen.Park
Wanderer

not able to access free trail

getting "The Page you are trying to view does not exist. Click here to go back to the Home Page." when trying to access trial

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not able to access free trail
8 REPLIES 8
Ryan.Paredez
Community Manager

Hi @Helen.Park,

 

Thank you for letting us know! Can you share the URL you are trying to access that is returning the error and a screenshot of the error please.

 


Thanks,
Ryan, AppDynamics Community Manager



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Helen.Park
Wanderer

The URL is https://www.appdynamics.com/free-trial/ and I am getting this error2.JPG

Ryan.Paredez
Community Manager

Hi @Helen.Park,

 

Thank you for that info. We are looking into it. I will report back when we have more information. 


Thanks,
Ryan, AppDynamics Community Manager



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Albert.Chang
Community Manager

Hi @Helen.Park , 

 

We're sorry you ran into this issue while starting a new trial. Looks like your AppDynamics account was created, but a trial was not started, so we'll go ahead and start one again on your behalf. We'll update you again when the trial is ready. 

 

Thanks and sorry for the inconvenience!

 

Albert

Ryan.Paredez
Community Manager

Hi @Helen.Park,

 

Your trial is now ready. Can you please try and log in and let us know if you are able to get in or not, please.

 

This was a glitch on our site, if you experience this issue, please use the reach out via the "Contact us" button on the trial signup page.

 

(if the image is blurry, click on it to make it bigger)

Xnip2020-10-20_10-34-28.jpg


Thanks,
Ryan, AppDynamics Community Manager



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Henk.Stobbe
Voyager

Hello,

 

I seem to have the same issue as above,

 

Can somebody assist?

 

KR Henk

Ryan.Paredez
Community Manager

Hi @Henk.Stobbe,

 

It seems you already have an active account with AppD. Did you perhaps use a different email address? 

I will also pass this along to be investigated. 


Thanks,
Ryan, AppDynamics Community Manager



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Ryan.Paredez
Community Manager

Hi @Henk.Stobbe,

 

Given your relationship with AppD, you have two options here. 

 

1. Reach out to your AppDynamics internal Admin or account owner and have them associate your account with a license or provision a new tenant for you.

2. Signup for a free trial with a different email address.

 

Please let me know if you have any further questions or issues with these two options.

 


Thanks,
Ryan, AppDynamics Community Manager



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