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login failed on new trial account

New Member

login failed on new trial account

I created a trial account, recieved the welcome email with a SaaS URL, and tried to login. 


No matter what I try, it says login failed. I've tried every combination of

Account name: alan20190107******* (last 7 digits redacted),

Username: alan20190107*******,

Password: my account password


When I click "forgot password" it says it sends me a password reset email but it has never arrived (checked my junk folder). 


I've tried changing the password from my appdynamics account, that seems to work but the new password still results in a "login failed"

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login failed on new trial account
New Member

There is no account owner - this is a trial account that I made and it is not associated with any other users.
New Poster

Same problem here, did you solve it? It's very frustating

New Member

Hi Radhika,


The same issue is happening with my trial account: [This information has been redacted to ensure no sensitive information is shared publicly - @Nina.Wolinsky ]


Please advise if the issue can be fixed?