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Licensing (including Trial)

Unable to start SaaS free trial

SOLVED
ANDY.SMOLENKO
Explorer

Unable to start SaaS free trial

Hello –

 

I hope you can assist me with starting my AppD SaaS Pro trial. I have enrolled into this program a week ago and so far I only received the welcome message via email, with a recommended path for exploring the product. I was trying to  follow the recommended steps from the "welcome" email but after several attempts I always ended up  landing on the page where I can download agents... and this is pretty much it. 

 

Kind regards,

Andy

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Unable to start SaaS free trial
10 REPLIES 10
Ryan.Paredez
Community Manager

Hi @ANDY.SMOLENKO,

 

You should have got a welcome email that has links to your Controller. Can you confirm you never got an email that looks like the one I shared below?

 

Xnip2021-08-11_10-33-59.jpg


Thanks,
Ryan, AppDynamics Community Manager



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ANDY.SMOLENKO
Explorer

Hi Ryan, 

Thank you for your prompt reply - confirming -  I never received the welcome email that features the links to my Controller.

Kind regards,

Andy

Ryan.Paredez
Community Manager

Hi @ANDY.SMOLENKO,

 

Thanks for letting me know. I've created a ticket for the Accounts team. I will report back when I hear more info!


Thanks,
Ryan, AppDynamics Community Manager



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Ryan.Paredez
Community Manager

Hi @ANDY.SMOLENKO,

 

Can you confirm what email you used to sign up for the trial? Did you get any follow-up Comms?

 

Sometimes an email typo slips in and then you won't get any of those emails. 

 

 


Thanks,
Ryan, AppDynamics Community Manager



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ANDY.SMOLENKO
Explorer

Hi Ryan,

 

I used my work email andy.smolenko@cisco.com for creating a new AppDynamics user account.

 

Immediately after my request for the free trial, I received the "Welcome To Your AppDynamics Pro Trial!" email. During the previous week, I received the follow-up emails "Welcome To Your AppDynamics Pro Trial!" again and "Stuck At The Starting Line?".

 

Thank you for your detective work  

 

Cheers,

Andy

 

Ryan.Paredez
Community Manager

Thanks, @ANDY.SMOLENKO 

 

Will report back soon!


Thanks,
Ryan, AppDynamics Community Manager



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Ryan.Paredez
Community Manager

Hi @ANDY.SMOLENKO,

 

Seems like there was an issue with that form. I think the best option would be for us to delete the account, and then you can sign up again by going to this URL https://www.appdynamics.com/free-trial/

 

Let me know and I can have the team delete the account. 


Thanks,
Ryan, AppDynamics Community Manager



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ANDY.SMOLENKO
Explorer

Hi Ryan, 

 

sounds good to me!  Let's try this workaround.

 

Cheers,

Andy

Ryan.Paredez
Community Manager

Hi @ANDY.SMOLENKO,

 

You should be good to go now. Please use the URL from my previous post and let me know how it goes!

 

 


Thanks,
Ryan, AppDynamics Community Manager



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