cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Not a customer? Start a free trial

Click the Start a free trial link to start a 15-day SaaS trial of our product and join our community as a trial user. If you are an existing customer do not start a free trial.

AppDynamics customers and established members should click the sign in button to authenticate.

Licensing (including Trial)

Unable to open Support Portal

SOLVED
Karl.Stankiewicz
Wanderer

Unable to open Support Portal

Hi, i am unable to log into Support Portal.  My company has a contract with AppDynamics and i am currently unable to open a support ticket because whenever i try to open Support Portal i get:

Permission Denied

You are trying to access an AppDynamics Resource but you don't have the required permissions. Sign in with a different user account.

 

Can someone from the company help me?  I don't have a phone number i can call, there is no live support chat option and clearly i am not able to open a support ticket.  Any help would be appreciated.

 

I wasn't sure where to post it, Licensing board seemed to be the closest thing.

By replying you agree to the Terms and Conditions of the AppDynamics Community.
Unable to open Support Portal
3 REPLIES 3
Jeanie.Kedia
Community Manager

Hi @Karl.Stankiewicz @Marco.Isabella-

Please contact your AppDynamics Administrator(s) to gain additional access or to have an AppDynamics support ticket filed on your behalf. If you do not know who to contact within your organization, we recommend starting with your Company's IT department.  To protect privacy we are not able to share names and email addresses with you. 

 

Kind Regards,

Jeanie

Karl.Stankiewicz
Wanderer

Hi, yes that would be very helpful. Also are permissions to access support forum related to controllers? I'm a super admin for my company's controller yet i can't access the support forum.
Marco.Isabella
Wanderer

Hello,

 

I have the same issue and I really need to contact the support. Not sure who is my company admin. Can you please help?

 

Thanks,
Marco