Unable to log into 15-day trial SaaS account on AppDynamics

[Ri.Snyman]

Hi,

I registered for the 15-day trial AppDynamics SaaS account, and have received the portal and other welcoming emails. 

My account is valid, because I can log in to https://accounts.appdynamics.com/ to view my subscriptions, but when I follow the link from the email to https://[my_account_name].saas.appdynamics.com/controller/#/location=AD_GETTING_STARTED and enter my username and password, it keeps telling me "Login failed" without any further information. I know the username and password information in entered correctly, because it is stored in my browser and entered from there.

I tried to reset the password numerous time, but I don't receive any further emails.

Help would be appreciated, thanks.

[Ryan.Paredez]

Hi @Ri.Snyman,

Thanks for your post and also referencing this post about not being able to log in but confirming you got the trial form emails. 

I'm going to do some investigating and get back to you when I have more info. If you happen to discover anything on your own, please do share that knowledge back on this post so others can learn from it. 

[Ri.Snyman · Accepted solution]

Hi @Ryan.Paredez 

I received another email from AppDynamics with subject line Stuck at the Starting Line?

This email contained another link to my trial controller, and I was able to log in using this link successfully and continue with the trial.

Thank you

Ri 

[Ryan.Paredez]

Hi @Ri.Snyman 

Thanks for letting me know and glad you are able to login.