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Unable to log in to 15-day trial SaaS account on appdynamics

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Unable to log in to 15-day trial SaaS account on appdynamics

Hi,

 

I have created new 15 day trial account

 

https://biker201909200035115.saas.appdynamics.com/controller/#/

 

After log out, there is no way to log in back again. None of the credentials are working. Password reset is also not working (I am 100% confident that I entered correct e-mail address, but no messages are reaching me).

 

There is no documentation, what is the distintion between "Account" and "Username" on the login page and why there are two separate fields.

 

This problem was already raised:

https://community.appdynamics.com/t5/Licensing-including-Trial/Unable-to-Login-SAML-Error-in-15-days...

https://community.appdynamics.com/t5/Licensing-including-Trial/login-failed-on-new-trial-account/m-p...

 

And there is no solution in either of these two topics. Can you please take a look on that problem?

Unable to log in to 15-day trial SaaS account on appdynamics
3 REPLIES 3
Community Manager

Re: Unable to log in to 15-day trial SaaS account on appdynamics

Hi @Majus.Misiak 

 

Thanks for raising this issue, it's a good call out. I'm going to look into this for you and will get back to you when we have some more information on this issue. 

 

Best,


Thanks,
Ryan, AppDynamics Community Manager




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Architect

Re: Unable to log in to 15-day trial SaaS account on appdynamics

The "Account" field is where you enter your SAAS Servername. Which appears to be biker201909200035115 for you. "username" is your actual username. I agree that can be misleading, so maybe they can rename "account" to something else like "Server" or something.

 

 

Community Manager

Re: Unable to log in to 15-day trial SaaS account on appdynamics

@Majus.Misiak

 

 I sent you a PM with some further information that should help.


Thanks,
Ryan, AppDynamics Community Manager




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