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SSL keystore JKS for trial version SaaS agents

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SSL keystore JKS for trial version SaaS agents

Hello,

 

I am trying new SaaS controller with a machine agent from my centos VM. I am seeing the following error:

 

[AD Thread-Metric Reporter0] 31 Dec 2018 16:20:08,494 ERROR ManagedMonitorDelegate - Fatal transport error while connecting to URL [/controller/instance/1021063/metrics]: org.apache.http.NoHttpResponseException: chaplin201812280309369.saas.appdynamics.com:443 failed to respond
[AD Thread-Metric Reporter0] 31 Dec 2018 16:20:08,494 WARN ManagedMonitorDelegate - Error sending metric data to controller:Fatal transport error while connecting to URL [/controller/instance/1021063/metrics]
[AD Thread-Metric Reporter0] 31 Dec 2018 16:20:08,494 ERROR ManagedMonitorDelegate - Error sending metrics - will requeue for later transmission
com.singularity.ee.agent.commonservices.metricgeneration.metrics.MetricSendException: Fatal transport error while connecting to URL [/controller/instance/1021063/metrics]

 

And I could not find a JKS file but the controller URL is https.

Can anyone please advise what could be wrong?

 

Thanks

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SSL keystore JKS for trial version SaaS agents
1 REPLY
Employee

Re: SSL keystore JKS for trial version SaaS agents

Hi Ram,

 

Thanks for posting the question on the Community. 

 

 

Could you try to telnet to your SaaS controller from the machine in which you want to install the agent?
It seems to be connectivity error happening.

telnet chaplin201812280309369.saas.appdynamics.com 443


If there is no response from controller, then the problem is network connectivity, so please check the firewall configuration.

Let me know if this helped you.

 

Many thanks,

Naoto