Sorry to see that you have a problem receiving the password reset email.
Some local accounts are not configured with an email address, or some might have been set up using an invalid email address. If you are not receiving an email notification with instructions to reset your password, it's quite possible that your local account has an incorrect email address associated with it.
The best option is to contact your Controller account owner and ask them to either reset your password for you or edit the email address associated with your Controller local user account so that you can receive the password reset email notification. For more information, see How do I accept an invite to Portal or the License Team?
If you or your organization do not have an account owner, please let us know. In case you were able to reset the password by now, please update the thread with the steps you followed to benefit others with the same problem.
Thanks, Radhika P
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