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Licensing (including Trial)

Got a "Permission Denied" error when trying to access my AppD Trial Account

SOLVED
Helen.Park
Wanderer

Got a "Permission Denied" error when trying to access my AppD Trial Account

So I was able to see my trial license after it was fixed in this thread https://community.appdynamics.com/t5/Licensing-including-Trial/not-able-to-access-free-trail/m-p/414... 

 

But now I am trying to launch the app and I'm getting a permissions error:

 

Capture2.JPG

^ edited by @Ryan.Paredez to remove an image that had sensitive information. Please do not share images or URLs to your Controller URLs on community posts for security and privacy reasons.

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Got a "Permission Denied" error when trying to access my AppD Trial Account
2 REPLIES 2
Ryan.Paredez
Community Manager

Re: Got a "Permission Denied" error when trying to access my AppD Trial Account

Hi @Helen.Park,

 

We are looking into it. I will report back here when we know more.


Thanks,
Ryan, AppDynamics Community Manager



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Ryan.Paredez
Community Manager

Re: Got a "Permission Denied" error when trying to access my AppD Trial Account

Hi @Helen.Park,

 

The issue should be resolved now. Can you please try and login and perform the same actions that led to the error and see if it comes back.

 

This was a glitch on our site, if you experience this issue, please use the reach out via the "Contact us" button on the trial signup page.

 

(if the image is blurry, click on it to make it bigger)

Xnip2020-10-20_10-34-28.jpg


Thanks,
Ryan, AppDynamics Community Manager



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