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EUM license IsAlreadyRegistered:true, isValid:false

Adventurer

EUM license IsAlreadyRegistered:true, isValid:false

image.png

 

We are using the same license for Provisioning EUM which is being used for controller and it is saying the license is already registered. FYI, we have a single controller configured. As a result, we are not able to create any application.image.pngimage.png

 

 

EUM license IsAlreadyRegistered:true, isValid:false
2 REPLIES 2
AppDynamics Team

Re: EUM license IsAlreadyRegistered:true, isValid:false

Bharat,

It looks like the license is provisioned fine but looks like controller is unable to fetch the license and this maybe due to connect timeout or other issues and so controller logs will give us the exact cause of the issue

 

Look for this string in the controller logs: "Unable to fetch/update information for EUM account with name"

 

 

Clue:

grep -i "Unable to fetch/update information for EUM account with name"  server.log*

 

 

Regards,

Mohammed Rayan

 

 

 



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Adventurer

Re: EUM license IsAlreadyRegistered:true, isValid:false

Hello! I have same problem

 

1518747;_LevelValue=900;|Unable to fetch/update information for EUM account with name: $account_name
server.log_2019-06-07T05-45-20:[#|2019-06-07T05:45:19.434-0700|WARNING|glassfish 4.1|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=50;_ThreadName=http-listener-1(3);_TimeMillis=1559911519434;_LevelValue=900;|Unable to fetch/update information for EUM account with name:$account_name
server.log_2019-06-07T05-45-20:[#|2019-06-07T05:45:19.507-0700|WARNING|glassfish 4.1|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=51;_ThreadName=http-listener-1(4);_TimeMillis=1559911519507;_LevelValue=900;|Unable to fetch/update information for EUM account with name:$account_name
server.log_2019-06-07T05-45-20:[#|2019-06-07T05:45:20.186-0700|WARNING|glassfish 4.1|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=49;_ThreadName=http-listener-1(2);_TimeMillis=1559911520186;_LevelValue=900;|Unable to fetch/update information for EUM account with name:$account_name
server.log_2019-06-07T05-45-20:[#|2019-06-07T05:45:20.256-0700|WARNING|glassfish 4.1|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=50;_ThreadName=http-listener-1(3);_TimeMillis=1559911520256;_LevelValue=900;|Unable to fetch/update information for EUM account with name:$account_name
server.log_2019-06-07T05-45-20:[#|2019-06-07T05:45:20.931-0700|WARNING|glassfish 4.1|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=52;_ThreadName=http-listener-1(5);_TimeMillis=1559911520931;_LevelValue=900;|Unable to fetch/update information for EUM account with name:$account_name

 

*$account_name - replaced

 

Trying this

http://<EUM_HOSTNAME:7001/eumaggregator/validate-lic?eumLicenseKey=<Paste your eum license key>

Returned TRUE value

It's not a license issue. That said in this article

https://community.appdynamics.com/t5/Knowledge-Base/Why-am-I-receiving-the-error-quot-unable-to-fetc...

 

Maybe you can help me?