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Can't Provision SaaS Trial

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Producer

Can't Provision SaaS Trial

I signed up for a trial and had some issues when prompted for subscription (SaaS or On-Premise). We had to disable the network ad-blocking for it to work. We selected the SaaS trial but it appears to have created an On-Premise trial instead. On the Subscriptions page, we have selected "Start SaaS Trial" multiple times. We get the message "Provisioning Please Wait..." and it either comes back to "Start SaaS Trial" or an "Oops" message that asks us to try again in a sec.

 

I have even tried from my cell phone so that I am on a different (i.e., cellular) network rather than the internal network with now success.

Can't Provision SaaS Trial
5 REPLIES 5
Producer

Re: Can't Provision SaaS Trial

Nevermind. I tried again today and the issue appears to have been fixed.

New Poster

Re: Can't Provision SaaS Trial

Hello,

 

I am having the same issue today since a couple of hours with several retries on different networks/browsers/computers. Can you please update us on the status as we need it quite urgently?

 

Best regards

Re: Can't Provision SaaS Trial

I have the same issue..
Community Manager

Re: Can't Provision SaaS Trial

@Juilio.saura  @Vladyslav.Mahilevskyi , Could you please recreate/describe in more detail your problem here (include screenshots too as appropriate) and error message(s)? 


Also, we no longer have an on-prem trial option. 

_____________
Hi, I'm Jeanie. Your AppDynamics Community Lead.
New Poster

Re: Can't Provision SaaS Trial

that's curious, because even i did not ask for an on premise trial, is the one you gave me

 

clicking on saas trial loops for ever in this screen

 

Captura de pantalla 2019-04-05 a las 9.31.22.png