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I experience the same issue as many other users, the downgrade from Pro Trial to Lite didn't work. On the controller (https://picasso2018040406172014.saas.appdynamics.com/controller) I see AppDynamics Pro Trial Expired.
on my subscription page I see Downgraded to lite.
And the agent is unable to register, licence denied :
[AD Thread Pool-Global0] 04 Jul 2018 10:36:35,526 WARN ConfigurationChannel - ResponseReadException creating Response Wrapper [g], : com.singularity.ee.rest.c: Error
in controller in processing binary request AppAgent Config Data - Agent license request denied. Agent type: java-app-agent; Node: ***; Application: ***; Host:
***; License Rule: Default; Reason: License limit hit for account
There is no other agent registered.
Can someone help with this.
Solved! Go to Solution.
The original account had expired, we had to create a new account but by the time we go through our approval process internally, the trial expired and again the downgrade to lite version did not completed. The new account is wharf2018091111263910.
It will be really interesting if someone could fix this, because I can't see how I could sell the added value of the product to the managent if I can't use it and show them that AppDynamics could help us to fix an issue that nobody was able to fix in 2 years.