Trial installation failed.

[marksu22]

platform-setup-x64-windows-4.4.0.4731.exe

"Login failed. Check your credentials and try again."

Log file as attachement.

[Pratik.Maskey]

Hi,

Could you attach below details.
1. Attach Patform-admin-server.log from platform-admin/platform-admin/logs/ and platform/controller/logs/server.log

2. Output of commands 
ps -ef | grep java 
ps -ef | grep mysql

Thanks

[marksu22]

Hi,

There is no "controller" folder.

It seems the installation failed in the early stage.

You can find the other log file you mentioned as attachment.

And because the installer I used is "platform-setup-x64-windows-4.4.0.4731.exe", I can't provide the output using non-Windows commands.

Thanks for your response.

[gurmitsa]

From the logs:

Property rollbackSupported: false
C:\AppDynamics\Platform\db\db.cnf does not exist. This doesn't conflict with controller installation path
Variable changed: directory_validation_error_msg=[class java.lang.String]

Property rollbackSupported: false
Enterprise Console Application port (9191) not in use: java.net.ConnectException: Connection timed out: connect
Enterprise Console Application port (3377) not in use: java.net.ConnectException: Connection timed out: connect
Variable changed: connection_validation_error_msg=[class java.lang.String]

Are you able to get the login page?

Can you search for server.log under your install folder (i think C:\AppDynamics) in this case....

[marksu22]

Hi,

I can see a login page via "http://localhost:9191".

And there is no "server.log" in the search result.

Maybe I'll get a standalone PC and try to install on it.

In the meantime, please let me know if there is any suggestion about what I should try or take a look.

Thanks.