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When migrating an EUM Server from Windows to Linux, a user might incorrectly assume that the Controller is also migrated, which takes care of the MySQL backup. The Controller database and the EUM Processor store must be migrated separately. Users ...
Users can get a report of license usage by applications for each Controller. On-premises instructionsSaaS instructions Note: Disabled agents will not be returned by the query but will still consume licenses. However, this query will be in the ba...
Symptoms EUM Server will fail to start if the sync between EUM and Events Service or Analytics Server fails during the startup process. Users should check the EUM Server and Events Service logs for the following error messages: EUM Server log sn...
Symptoms After updating a license from Trial to Pro and configuring the EUM Server to work with the Events Service in gathering data analytics, some on-premise users may see an error on the Web Analyze page that says "The supplied auth information i...
Question When restarting the Events Service or Analytic Agent, do I need to delete leftover process ID (PID) from the previous session, such as events-service-api-store.pid or analytics-agent.id, manually by the user? Answer In previous versions, use...
Users who are unable to start version 4.3 of the Events Service should check the logs for the following error: Incompatible Java version detected while running the program. A newer version of Java may be required java.lang.UnsupportedClassVersionE...
Symptoms If you are unable to start the Events Service when using AppDynamics version 4.3, first review the nohup.out log file for the following error message: [main] INFO c.a.a.processor.AnalyticsService - Starting analytics processor with argum...
As of version 4.2.x, the EUM Server is not available for High Availability out of the box. High Availability Controller deployment is available to help minimize disruptions caused by server or network failure, administrative downtime, and other in...
You can change the root user password from the AppDynamics Administration Console page. Note: If using the "Forgot Password" link, the emailed token will expire four hours after it is sent. The duration of this token is not configurable. To chan...
SAP Hybris with AppDynamics - Customization and setup It is possible to incorporate AppDynamics into SAP Hybris in order to create a seamless customer experience across multiple channels using Browser and Mobile Real-User Monitoring (RUM). You c...
Symptoms The following error appears in the EUM-processor log, or while querying the accounts table from the EUM database schema. Failed to query account table: java.sql.SQLException: Can't find file: './eum_db/accounts.frm' (errno: 13) Diagno...
Linux users can use the following steps to determine which of their Java threads is consuming the most CPU. From your computer terminal: 1. First, find the Java process ID. ps -ef |grep java 2. Use the Java process ID (PID) to pull the lightweigh...
When making a connection using HTTPS, either SSL or TLS encrypts the information being sent to and from the EUM server. The information is encrypted using a cipher or encryption key. The type of cipher depends on the cipher suite being used. Use G...
AppDynamics Events Service is the on-premise data storage facility for unstructured data generated by Application Analytics, Database Visibility, and End User Monitoring (EUM) deployments. To configure EUM to push raw data to Events Service, edit ...
Symptoms While running the Machine Agent, you may see the following error in the Machine Agent logs: ERROR RawCollectorUtil - Could not collect raw datacom.fasterxml.jackson.databind.JsonMappingException: No content to map due to end-of-inputat [S...
A load balancer is a device that distributes network or application traffic across a number of servers. Load balancers are used to increase capacity and reliability of applications. When properly configured, F5 iRules utilize a scripting syntax wh...
Users can debug a browser page with EUM instrumented pages using the JavaScript agent (adrum.js). Within the Google Chrome browser, launch developer tools (ALT+CMD+I) by clicking on View > Developer > Developer Tools in the browser toolbar. Add t...
Users can monitor all of the drives on their servers using the machine agent and receive alerts when drives have low disk space based on both a percentage and also a hard limit. Add a condition to check for a percentage of disk space in use Fro...
Symptoms In the controller UI, iOS crashes are not symbolicated by default. To get human-readable crash stack traces that can be easily understood, use a platform-specific mapping file that can translate the raw data into human readable output. iO...
Use the following recommendations if high CPU usage occurs after attaching the AppDynamics agent: Disable aggressive slow snapshot collectionExclude specific hotspot interceptorsAsync InstrumentationDisable unwanted instrumentation from transaction ...
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