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As of version 4.2.x, there is no longer an option to export dashboard metrics as a PDF. In the process of upgrading from Flash content to HTML, the export to PDF feature was removed due to a known limitation. As a workaround, users can choose t...
For users whose Controller is accessed through HTTPS with an Apache proxy, the following error is visible in the browser using developer tools: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><bod...
If an AppDynamics Agent fails to instrument JDBC driver for Vertica database, Vertica backend calls will not be visible. To diagnose this issue, use the following API calls to verify if Agent is able to apply the interceptors. com.vertica.jdb...
For users whose MySQL database collector will not start, first check the configuration data including username, password, host, and port. Look in the Agent logs for an error similar to the following: "Error collecting data for database 'xxx DB...
The .NET Agent comes packaged with a Machine Agent (AppDynamics Agent Coordinator service) which collects the hardware and infrastructure metrics from Windows Performance Monitor. See the attached document which shows the mapping between metrics tha...
Question Why is the memory usage reported by Machine Agent higher than reported by monitoring tools such as "htop" and "top"? Answer The Machine Agent memory metrics include the total memory used by the processes as well as memory used by th...
Question: How do I disable SAML, or use local login when SAML is enabled? Answer:When SAML is enabled, a user can login using "local login" with or without disabling SAML. Use the hyperlink "Use Local Login" shown on the login screen below. Us...
To find the Controller account ID using the REST API, use one of the following URLs to create a GET request. SaaS: https://<<accountName>>.saas.appdynamics.com/controller/api/accounts/myaccount On-Premise: http[s]://<<hostname>>/controller/api/...
Windows users on version 4.3.x may see all dashboard reports showing a loading icon, and the Controller audit and application health report show no issues. This is because Windows needs more time than the default value of the property resourceLoa...
In order to change the owner of the Controller, complete the following steps. Stop all running Controller services using the following command in the machine terminal. ./controller.sh stop Change the username and user group of the Controller di...
Question Why is the Java Agent reporting a large number of com.singularity.ReflectionError messages? Is there a negative impact of these errors on the Agent? Answer The Java Agent uses a Reflection API at runtime to find class information. D...
Problem The top 10 processes are not appearing on the SIM Dashboard, and the process list is not showing all the processes in the Controller UI. In the Controller logs, the following error message appears, indicating that the maximum limit of ...
.NET Core Support For a complete list of .NET supported environments, see: .NET Supported Environments. Determining .NET project framework The 'frameworks' section in the project.json file (located in your project's solution directory) lists all ...
Symptoms When starting the Events Service, the database does not report the events data. The following error message appears in the Controller UI under the Databases tab. Additional troubleshooting in the Controller's server.log file indic...
Scenario: A legacy Machine Agent and Java Application Agent are installed on a machine. Despite correct installation and configuration, one or both of the Agents do not report. The first step in troubleshooting this issue is to validate the Unique ...
Custom metrics allows the user to specify a SQL query to run on a monitored DB every minute, and collect the results of the query. This document specifies restrictions and limitations, as well as some examples and debugging techniques. Restrict...
Symptoms The .NET Agent is not able to connect to the Controller, due to an incorrect account name and account access keys in the .NET Agent configuration. Diagnosis Symptom 1: The following error message appears when using an SSL connection (po...
Symptoms The EUM Processor does not start and the following error message is listed in the eum-processor.log file. java.lang.NullPointerException at com.appdynamics.eum.processor.utils.EUMProcessorHelper.controllerSupportNewEventServiceKey(EUMProc...
Symptoms The Analytics Agent startup fails with the following error in the Analytics Agent logs: [2017-06-02T13:09:47,657+02:00] [ERROR] [analytics-agent-sync-thread-0] [c.a.a.agent.sync.ErrorMessageHelper] Analytics agent failed to connect t...
Symptoms The user wants to add custom user data to a page browser snapshot and has followed the documentation for version 4.3. They are still unable to see the EUM custom user data attached to requests. Diagnosis In the latest version of Chrome ...
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