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Symptoms The Analytics Agent startup fails with the following error in the Analytics Agent logs: [2017-06-02T13:09:47,657+02:00] [ERROR] [analytics-agent-sync-thread-0] [c.a.a.agent.sync.ErrorMessageHelper] Analytics agent failed to connect t...
Symptoms The user wants to add custom user data to a page browser snapshot and has followed the documentation for version 4.3. They are still unable to see the EUM custom user data attached to requests. Diagnosis In the latest version of Chrome ...
What do I need to know about configuring multiple Java Agent JVMs that reside on a single machine? This article describes how to configure multiple JVMs for the AppDynamics Java Agent when they reside on a single machine. In the AppDynamics model...
Service Endpoint Limits: For each App Agent, there is a limit of 25 service endpoints per entry point type and a total of 50 service endpoints per Agent. These limits are controlled by the "max-service-end-points-per-entry-point-type" and "max-ser...
Symptoms After upgrading the EUM Server from version 4.0.x or 4.1.x to 4.2+, the EUM Server will not start. The following errors will be displayed when attempting to start the EUM Server: 08 Jun 2017 00:19:24.472 +0200 main AD.SqlAccountSettingSto...
Symptoms First, follow the instructions here: How do I symbolicate mobile crash reports? The dSYM file has been uploaded and the upload has been verified, but the corresponding crash reports do not get symbolicated. Diagnosis If the dSYM file ...
Question Can an application use an alternate URL to access the EUM Collector? This is relevant to: EUM customers who wish to separate the EUM Collector to multiple competing brands.EUM customers with both internal and external applications that n...
Question Why am I not able to assign priority using a numeric property to the custom naming rules inside EUM Server configuration in version 4.3? Answer This is expected behavior. As of version 4.3, users can drag and drop to change the priority...
This sample Absolute Layout dashboard provides key metrics for an Application, including Response Time, Errors, and Calls. The key metrics are shown as a chart with baseline, and the aggregate value is shown as a number. Status lights indicate the R...
This sample custom dashboard focuses on end user monitoring metrics. It gives you insight into your end user's response time and the throughput and load for your application. To use this dashboard, import the attached RUM-Dashboard.xml file and...
This QA dashboard delves deep into the overall system performance from a business transaction perspective. It correlates performance aspects of each business transaction with its respective hardware usage along with health metrics and error load pre...
This sample dashboard is targeted primarily for Development teams, enabling them to track the performance status of their code broken down by Business Transactions. Updated image and download 8-1-17 To use this dashboard layout, import the attac...
This Ops Management dashboard exposes the overall application performance by correlating end user experience with the application backend performance. This allows for deep visibility into all aspects of your application from a single dashboard. Upda...
This dashboard delves deep into the performance of individual nodes present in the system. Updated image and download 8-1-17 To use this dashboard layout, import the attached JSON file and follow the instructions to rebind similar metrics ...
Users trying to view a breakdown of the API timing for each resource within a browser snapshot may see the following error and be unable to view information on cross-origin resource domains: Cross Origin Resource The solution for this issue is to ...
The following article describes how to install and configure a single Apache Agent source directory, but run multiple concurrent Apache Agents using the read-only copy of the installed executable, while maintaining separate logging, IPC, and configu...
Where can I find estimates for the average data size/bandwidth of the EUM Server, Events Server, and Analytics Agent? The following links contain information about bandwidth usage, specification requirements, common troubleshooting issues, and sizin...
Beginning with the AppDynamics Pro 4.3.3, AppDynamics uses PGP to sign the following agent packages: Java AgentMachine AgentPython Agent pip packageMachine Agent rpm package The AppDynamics PGP public key is hosted on https://pgp.mit.edu under ...
How do I change AppDynamics SaaS Controller alerts so they reflect my timezone? By default, SaaS Controller alerts show the Controller's timezone, even if the recipient's timezone is different. This can add cognitive load for the recipient, as they ...
Question: Our logs are showing the following error message which says that the thread pool task queue is full. We restarted the Controller and the problem went away. Is this normal, and should we increase our thread pool as a result? [#|2017-01-07T...
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