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Knowledge Base Articles

How to use iNet Merlia JDBC database with AppDynamics

How does a user utilize iNet Merlia driver based (Version 8.08) JDBC database calls?    This database driver is not supported out of the box by AppDynamics, but users can configure the following Agent node properties in order to utilize this tool.  ...

How do Machine Agents calculate volume I/O metrics?

In order to calculate the volumes I/O metrics, a Machine Agent must use the disk file system command or df as well as the cat /proc/diskstats command in Linux. Then the Machine Agent matches the mount point and file system names of both of the comma...

How to use Base64 image in custom dashboard

Beginning with AppDynamics version 4.2.x, users can embed images directly into custom dashboards by encoding them as base64 and then using the encoded version as data&colon;image/png;base64,<based64 encoded image> in the image's URL field.   Encode ...

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How do I troubleshoot failed analytics metrics?

The analytics metrics show a failed status (or shows a "last run failed" message) in the Controller UI.       To troubleshoot this issue, log into the Controller database and run the following query.   1. Navigate to the Controller/bin directory. 2...

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Why won't my Controller start?

The following FAQ is specific to non-High Availability Controller environments.  For production Controllers that will not start, contact Support and include the Controller logs located in the installation directory.   Questions I completed the Contro...

How to run AppDynamics on a Virtual Machine

The following article explains the considerations and challenges when using any application that is a heavy user of I/O, like AppDynamics Controllers running on Virtual Machines (VMs). It is applicable to AppDynamics version 4.3.x.   AppDynamics’ me...

Erin by AppDynamics Team (Retired)
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How do I enable or disable Database Collectors?

Beginning with AppDynamics version 4.3.x, a user can enable and disable Collectors that they have created.   Newly created Collectors are enabled by default.   Users who want to discontinue monitoring a database without deleting the Collector prof...

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How do I edit Agent permissions for non-admin users?

How do I resolve a non-admin user permissions errors in ALD, OIT, or custom memory structures?   Problem When a non-admin user runs automatic leak detections (ALD), object instance tracking(OIT), or Custom memory structures, they may see the followi...

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Preet.Gaur by AppDynamics Team
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How to identify which permissions to add under server.policy

When running WebSphere with Security Enabled, the user must provide permissions to the Java Agent, to ensure a seamless interaction between the two.   Add the following snippet to the security policy file:   grant codeBase "file:\* AGENT_DEPLOYMENT_...

Preet.Gaur by AppDynamics Team
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How do I customize page names for EUM in the Controller UI?

Users can configure the display names for pages and iframes in the Controller UI.   If the default naming configuration is enabled, AppDynamics will name a page using the first two segments of the page URL. It is possible to modify the default confi...

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Gaurav.Soni by AppDynamics Team (Retired)
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