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As of 4.2.x, it is not possible to export a CSV file from the controller UI for all of the servers being monitored. As a workaround, a user must capture the raw data and format it using Google Chrome browser, a text editor (our team recommends usin...
To troubleshoot complex issues in web downloads, it can be helpful to have the download process tracked in an HTTP Archive (HAR) file, an archival format for recording HTTP transactions using a browser. The workflow for creating a HAR file differs f...
Problem I want to enable/disable synthetic jobs programmatically in order to automate the process during the planned downtimes so that false alerts are not generated. Solution For dealing with synthetic jobs, use the https://api.eum-appdynamics.co...
Step 1 - To set up new release notifications, sign in to your account at AppDynamics.com. Step 2 - Click your name on the top-right corner, then click Profile. Step 3 - Click Notifications. Step 4 - On the Notifications page, check the box ne...
1. To receive an email notification when a member of your organization issues a new support request, first log in to your AppDynamics account. 2. Visit the support page at help.appdynamics.com and click on "Support Portal" link as shown below: 3. ...
If you have changed your SQL capture settings from filter parameter values to capture raw SQL, longer SQL queries are now truncated to 999 characters. To change this character limit within the Controller, edit or register a new node property. In th...
Users with hundreds of EMS queues in the EMS Server instance may wish to group their metrics using regular expression into one node or graph for analysis. It is not possible to group metrics in the custom dashboard, given that the tier/app level m...
Question How is the cache hit percentage for an Ajax request calculated? Answer The cache hit is calculated using the following formula: Total no. of records - no. of records that has BT (or AST) ) / total no. of records. Note: If the page...
What does this Controller or Agent ADD limit notification mean? AppDynamics collects Application Diagnostic Data (ADD) with limits in place to prevent overhead. If any ADD limit is hit, either on the agent or on the Controller, a notification will...
Where can I view my SaaS service status, and what related information can I expect to find? Table of Contents Where can I view my SaaS Service Status?What information can I see on the SaaS Service Status?Why do I see an access denied message when I ...
To apply a license file to a multi-tenant controller, copy the license file to the controller home directory for the same user who has installed the controller. Check the expiration date from license.lic or in readable format using http://www.ru...
Table of Contents Issue Scenario 1 Scenario 2 Solution Issue Specific Business Transactions (BTs) are registered in both the main BT list and all other traffic under the same tier. This happens for two reasons: Scenario 1Scenario 2 Scenario 1 The...
To see the error log file of a MySQL server monitored by database agent (under Databases -> Object Browser -> Error Log) , the following conditions must be met: secure_file_priv is either empty or the name of folder containing the error log file. Yo...
Overview There might be situations where the IP address that you see in the browser snapshots for incoming requests is not what you expect. This document mentions the precedence of how the IP address is resolved for an incoming request. However, so...
Symptoms The following error appears after compilation of the IOS app that is instrumented with the AppDynamics IOS agent. Related screenshots: Diagnosis This issue is seen when the path to the ADEUMInstrumentation framework is not resolved p...
Question Why is the Custom Method Data field not visible inside the Transaction Analytics section of the controller UI? Answer This happens if the Custom Method Data field has not been initially published by the App Agent. To check this, go to: Tra...
Symptoms Use this split rule if you have an arraylist <String>, and you need to fetch the value of pincode in the data collector so that anyone can use that data collector in analytics to retrieve results. java.util.ArrayList<String> customerList = n...
Symptoms The command to configure the snapshot for events service fails with the below error: [2017-02-15T13:24:49,558+01:00] Error occurred [Error executing request to event service. Status code: [401]. Exception message: ["The supplied auth informa...
Symptoms When trying to create a new analytics search, the dashboard or UI turns white. The analytics license is valid. This issue is seen when analytics is enabled for the first time, and there is some configuration issue due to which the desired ...
SMS alerts rely by default on gateways with an email to SMS support. This means that the gateway should be able to send an SMS when an email is sent to <phone-number>@smsgatewayprovider.com. In case there isn't a supported carrier in your country, ...
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