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Why can't I see EUM license details from the controller's license page? When viewing the Controller's license page, the user is unable to see the EUM license details. Troubleshooting when the EUM license details don't appear in the Controller's UI...
This topic describes how to configure SAML-based single sign-on (SSO) authentication for Controller access with a particular identity provider, OneLogin. See SAML Authentication for general information about SAML integration. Configure AppDynamics ...
This topic describes how to configure SAML-based single sign-on (SSO) authentication for Controller access with a particular identity provider, Okta. See SAML Authentication for general information about SAML integration. How do I configure AppDyna...
The AppDynamics Controller can use an external SAML (Security Assertion Markup Language) identity provider to authenticate and authorize users. Microsoft Azure Active Directory (Azure AD) simplifies authentication for developers by providing identi...
Symptoms Transaction Analytics stops getting data even when all configuration is in place. When the analytics-agent.log is checked, the following stacktrace could be captured: [ERROR] [dw-15387 - POST /v2/sinks/bt] [c.a.a.p.http.AbstractPostRecei...
Why am I seeing : "EUM Account <EUM_ACCOUNT_NAME>with key<EUM_ACCOUNT_KEY>could not be provisioned in the EUM PROCESSOR"? Symptoms When trying to re-provision the on-premise EUM license, the above error message is seen. ./bin/provision-license <path...
Prerequisites You have the following type(s) of license: Browser EUM: LiteMobile EUM: LiteSynthetic EUM: Pro Problem When you try to create an EUM application for Synthetic Monitoring, you receive a "You do not have a license for Synthetic Monitoring...
What do I need to know about updating a MAC address? AppDynamics licenses for on-premises Controllers are tied to the MAC address of the machine on which the Controller is installed. In rare cases, you may need to move the Controller and its licens...
What abilities come with the License Admin role? A license admin is a special type of user on AppDynamics.com. These users are associated to one or more specific licenses and, with this association, gain the ability to learn about the usage of those ...
Now, these users will only need to sign in to AppDynamics once. As they navigate from one to another of their authorized AppDynamics products and services, they will not be asked for their password again.
NOTE | This change does not affect current Controller local, SAML, and LDAP users, who can continue to sign in as they always have, without disrupting their access.
Though this feature is currently only available for users added since v21.11, the ability to convert an existing (pre-v21.11) user account to the new SSO-enabled AppDynamics managed user identity is planned for later in 2022. Be on the lookout for an announcement describing this conversion in the future.
AppDynamics IDP users can use the following steps to view and navigate to their AppDynamics products and services:
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The password field appears once you enter the username and click next. It may either appear on the same screen, or once you are redirected to your “global” sign-in page.
You need to enter your username twice when first signing in due to our use of a global identity provider.
TIPS | Use the “Remember me” functions to further streamline all your future logins.
Alternatively, sign in to your personal profile page first. It will show you everything you have access to and provide direct access links.
We are working on a migration to AppD IDP user capability that will upgrade your existing Controller account to AppD IDP. It is on the roadmap for later this year.
You can expect successful authentications when an AppD IDP account is used for a service account AppD IDP authentication on a Controller. The service account can be authenticated without the SSO flow.
That said, we recommend that customers move to our OAUTH-based API clients for this process , wherever possible, to improve security. See the documentation for this feature here.
AppD IDP stands for “AppDynamics Identity Provider”. Until now, each Controller has served as its own identity provider. From this point forward, we are moving that function to the AppD IDP, a global AppDynamics Identity Provider.
If you have chosen SAML or LDAP as your authentication provider in the Controller tenant authentication provider settings tab, then you are not using the new AppD IDP for user identity management, but instead are using your own provider. If your Controller tenant has “AppDynamics” selected in the Controller tenant authentication provider tab, then users created since v21.11 are using the AppD IDP for user identity management.
If your account was created between now and v21.11, and your email address is your username, then you are an AppDynamics Identity Provider user.
You can confirm this by logging into your personal profile at https://accounts.appdynamics.com/personal-profile. If the Assigned Controller Tenants sections lists the Controllers you use, you are an AppDynamics Identity Provider user.
Legacy local AppDynamics user accounts are those created before v.21.11 that do not use email as their username.
NOTE | As with Controller based SAML and LDAP users, current pre-v21.11 legacy local users can continue to sign in as they always have, without a disruption to their access.
Yes! This is like any other AppDIDP-managed user except that when they sign in, they will be redirected to the customer IDP. Just add the user using their email address to the Controller account.
The user must be added from the Controller users page, using their email address. If a user’s email exists in the AppD IDP, that account will be used for SSO features.
NOTE | Users cannot be given access to a Controller tenant from the Accounts Management Portal at this time.
You may find the following AppDynamics Documentation resources useful:
Also related to this topic are the following Knowledge Base articles:
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