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Find out about APM license allocation and how you can specify how many APM licenses to allocate to applications and machines. Table of Contents What are license rules?What is a default rule?What is a custom rule?What agents are supported via Licen...
Table of Contents How does AppDynamics licensing consumption work in general?Why are my disabled agents consuming licenses?How is licensing consumption calculated for specific language agents? How does AppDynamics licensing consumption work in gene...
Java Agents consume licenses on a per JVM basis and there is a 1:1 mapping between JVMs and license units. For example, if you have 5 JVMs running on the same host, they will consume 5 licenses. For details on Java license entitlements, see License ...
For .NET, licenses are counted per unique host. This means that 1 host = X number of apps = X number of nodes = 1 license. You can monitor any number of .NET applications on a single box or virtual machine, and only one license will be consumed. H...
To log in to the Controller, you will need your account name, username, and individual password. If you are unable to log in or forgot your password, please follow below instructions to reset your password. Note: The instructions below are applic...
Issue Why do I intermittently see the error "No matching license rule found" or "Missing access key."? Reason: Missing access key. // Controller version 4.5+ onwards Reason: No matching license rule found // Controller version 4.3 and v4.4 ...
Question Can I enable multi-factor authentication for AppDynamics mobile applications? Answer Currently, there is no way to configure multi factor authentication for an AppDynamics mobile application. We only have direct username/password-bas...
Better to understand your SaaS Controller’s license consumption and limits with license usage graphs Note: License usage graphs are not available for on-prem Controllers. In this article... How do I get to the Subscriptions page?How do I see recent...
Contents What is a Business Journey?What license is required to use Business Journeys? What is a Business Journey? An AppDynamics Business Journey is a composite event type based on defined Business Journey workflows. A Business Journey can incl...
To make sure you have all of the information you need to understand license consumption, rules, errors, and usage, we've indexed several articles below that will guide you through how to resolve common issues and answer frequently asked questions. ...
Microservices are available for AppDynamics version 4.3+ Controller and Agents. For more information, see AppDynamics and microservices. To allocate purchased licenses for microservices, create a new license rule. Licenses screen 1. Create a n...
The "APM Any Language" license only works from Controller version 4.3 onwards, so upgrade the Controller to 4.3+ before using this feature. The APM Any Language license units allow a user to utilize a single entitlement for any of the major APM mo...
An admin user can configure a regular Windows user to access Windows Management Instrumentation (WMI) information by adding the regular user account to the Distributed COM Users and the Performance Monitor Users group (using lusrmgr.msc), and then c...
Overview EUM for a multi-tenant Controller is slightly different than the license for a single Controller. The EUM account mentioned in the license file can only be used for one of the multi-tenant accounts. If there is a need to split the EUM usa...
How do I resolve a non-admin user permissions errors in ALD, OIT, or custom memory structures? Problem When a non-admin user runs automatic leak detections (ALD), object instance tracking(OIT), or Custom memory structures, they may see the followi...
Question: How do I disable SAML, or use local login when SAML is enabled? Answer:When SAML is enabled, a user can login using "local login" with or without disabling SAML. Use the hyperlink "Use Local Login" shown on the login screen below. Us...
In order to change the owner of the Controller, complete the following steps. Stop all running Controller services using the following command in the machine terminal. ./controller.sh stop Change the username and user group of the Controller di...
Users can get a report of license usage by applications for each Controller. On-premises instructionsSaaS instructions Note: Disabled agents will not be returned by the query but will still consume licenses. However, this query will be in the ba...
Symptoms The following error appears in the EUM-processor log, or while querying the accounts table from the EUM database schema. Failed to query account table: java.sql.SQLException: Can't find file: './eum_db/accounts.frm' (errno: 13) Diagno...
To apply a license file to a multi-tenant controller, copy the license file to the controller home directory for the same user who has installed the controller. Check the expiration date from license.lic or in readable format using http://www.ru...
Now, these users will only need to sign in to AppDynamics once. As they navigate from one to another of their authorized AppDynamics products and services, they will not be asked for their password again.
NOTE | This change does not affect current Controller local, SAML, and LDAP users, who can continue to sign in as they always have, without disrupting their access.
Though this feature is currently only available for users added since v21.11, the ability to convert an existing (pre-v21.11) user account to the new SSO-enabled AppDynamics managed user identity is planned for later in 2022. Be on the lookout for an announcement describing this conversion in the future.
AppDynamics IDP users can use the following steps to view and navigate to their AppDynamics products and services:
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The password field appears once you enter the username and click next. It may either appear on the same screen, or once you are redirected to your “global” sign-in page.
You need to enter your username twice when first signing in due to our use of a global identity provider.
TIPS | Use the “Remember me” functions to further streamline all your future logins.
Alternatively, sign in to your personal profile page first. It will show you everything you have access to and provide direct access links.
We are working on a migration to AppD IDP user capability that will upgrade your existing Controller account to AppD IDP. It is on the roadmap for later this year.
You can expect successful authentications when an AppD IDP account is used for a service account AppD IDP authentication on a Controller. The service account can be authenticated without the SSO flow.
That said, we recommend that customers move to our OAUTH-based API clients for this process , wherever possible, to improve security. See the documentation for this feature here.
AppD IDP stands for “AppDynamics Identity Provider”. Until now, each Controller has served as its own identity provider. From this point forward, we are moving that function to the AppD IDP, a global AppDynamics Identity Provider.
If you have chosen SAML or LDAP as your authentication provider in the Controller tenant authentication provider settings tab, then you are not using the new AppD IDP for user identity management, but instead are using your own provider. If your Controller tenant has “AppDynamics” selected in the Controller tenant authentication provider tab, then users created since v21.11 are using the AppD IDP for user identity management.
If your account was created between now and v21.11, and your email address is your username, then you are an AppDynamics Identity Provider user.
You can confirm this by logging into your personal profile at https://accounts.appdynamics.com/personal-profile. If the Assigned Controller Tenants sections lists the Controllers you use, you are an AppDynamics Identity Provider user.
Legacy local AppDynamics user accounts are those created before v.21.11 that do not use email as their username.
NOTE | As with Controller based SAML and LDAP users, current pre-v21.11 legacy local users can continue to sign in as they always have, without a disruption to their access.
Yes! This is like any other AppDIDP-managed user except that when they sign in, they will be redirected to the customer IDP. Just add the user using their email address to the Controller account.
The user must be added from the Controller users page, using their email address. If a user’s email exists in the AppD IDP, that account will be used for SSO features.
NOTE | Users cannot be given access to a Controller tenant from the Accounts Management Portal at this time.
You may find the following AppDynamics Documentation resources useful:
Also related to this topic are the following Knowledge Base articles:
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