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How to troubleshoot an Events Service process hung during startup

Symptoms   When starting the Events Service, the database does not report the events data. The following error message appears in the Controller UI under the Databases tab.       Additional troubleshooting in the Controller's server.log file indic...

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Erin by AppDynamics Team (Retired)
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Events Service for AppDynamics version 4.3 requires Java 1.8

Users who are unable to start version 4.3 of the Events Service should check the logs for the following error:   Incompatible Java version detected while running the program. A newer version of Java may be required java.lang.UnsupportedClassVersionE...

Erin by AppDynamics Team (Retired)
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Problem with preparing snaphot for Events Service Backup

Symptoms The command to configure the snapshot for events service fails with the below error: [2017-02-15T13:24:49,558+01:00] Error occurred [Error executing request to event service. Status code: [401]. Exception message: ["The supplied auth informa...

Amit.Jha by AppDynamics Team (Retired)
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Why can't I start the Events Service after an abrupt shutdown?

Symptoms If the Events Service is not stopped gracefully before restarting the system, or if the Events Service process is killed abruptly, the Events Service start will fail. The Events Service log will have the below entry:   ERROR] [main] [c.a.com...

Amit.Jha by AppDynamics Team (Retired)
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