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Question How do we increase the heap size or the -Xms/-Xmx value in EUM Server or End User Monitoring. Answer The answer to this depends on the OS in which EUM is running. 1. If EUM is installed on an Unix OS, you need to update the script called...
Symptoms You may be seeing gaps in EUM data. Troubleshooting Steps Here is how we can troubleshoot & try resolve some common issues: 1) Check points : If the load has been spotty?What Controller EUM server setup : SAAS or On-Prem ? Check for ...
Updated 7/12/18 Symptoms The EUM Server crashes with the following error in log files:java.sql.SQLException: Connections could not be acquired from the underlying database! Stack trace from eum-processor.log: Diagnosis 1) One reason why this issue...
HTTP 400 - Bad Request errors seen on the application pages after adding ADRUM/javascript agent HTTP 400 can be cause because of various reasons, and HTTP 400 means there is something in the request which does not adhere to the Server handling thi...
The purpose of this article is to show you how to capture thread dumps on different OS like Windows & Unix when the EUM Server Processor becomes unresponsive or gets hung for some reason. So how do we know at the first place that the EUM Server Pr...
Symptoms The EUM processor is configured for https and the https port is specified in the configuration. After starting the EUM server, the process comes up on http port but it does not listen on the https port. Diagnosis Any process needs a key...
Q1. If the mobile app (device) is offline for a long time, does the agent delete older data?Ans : Yes. Q2. If the mobile app (device) is offline for a long time, how long the agent have older data?Or how much older data size can the agent has? If ...
When enabling EUM for an application from the EUM configuration window, the error "The server encountered an internal error () that prevented it from fulfilling this request" appears In this article... Symptoms: An error message appears in the EUM...
Question Does the JavaScript agent for EUM (adrum.js) always need to be placed in the header of the web page? Won't this potentially cause latency and load delays in loading the web page? Answer Our Engineering team has gone to great lengths to ens...
When I try to enable the End User Experience in the Controller, I get a license usage retrieval error While trying to enable the End User Experience in the Controller, it returns an error similar to this one: EUM license usage retrieval failed (Err...
Question What if you see a case using EUM where you are not seeing all the expected Pages/Ajax requests? For example, you observe that the Pages/Ajax grid only shows a few requests, even though in the Browser snapshots view you can see many more t...
Symptoms You encounter an issue with the POST to /eumcollector/beacons. JS error is "Request header field X-TS-AJAX-Request is not allowed by Access-Control-Allow-Headers". Diagnosis Research revealed that Access-Control-Allow-Headers is a CORS pr...
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