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Symptoms The user wants to add custom user data to a page browser snapshot and has followed the documentation for version 4.3. They are still unable to see the EUM custom user data attached to requests. Diagnosis In the latest version of Chrome ...
Symptoms After upgrading the EUM Server from version 4.0.x or 4.1.x to 4.2+, the EUM Server will not start. The following errors will be displayed when attempting to start the EUM Server: 08 Jun 2017 00:19:24.472 +0200 main AD.SqlAccountSettingSto...
Symptoms First, follow the instructions here: How do I symbolicate mobile crash reports? The dSYM file has been uploaded and the upload has been verified, but the corresponding crash reports do not get symbolicated. Diagnosis If the dSYM file ...
Question Can an application use an alternate URL to access the EUM Collector? This is relevant to: EUM customers who wish to separate the EUM Collector to multiple competing brands.EUM customers with both internal and external applications that n...
Question Why am I not able to assign priority using a numeric property to the custom naming rules inside EUM Server configuration in version 4.3? Answer This is expected behavior. As of version 4.3, users can drag and drop to change the priority...
Users trying to view a breakdown of the API timing for each resource within a browser snapshot may see the following error and be unable to view information on cross-origin resource domains: Cross Origin Resource The solution for this issue is to ...
Where can I find estimates for the average data size/bandwidth of the EUM Server, Events Server, and Analytics Agent? The following links contain information about bandwidth usage, specification requirements, common troubleshooting issues, and sizin...
If you're interested in using AppDynamics Synthetic hosted Agents with your private sites or applications, we provide a set of static IPs for both AWS and Azure. AWS AGENT LOCATION REGIONIP ADDRESS Ashburn us-east-1 18.207.78.6635.172.142.23135....
Question: Why are the Agent IDs used for Cross Domain Session Correlation different for each enabled application? Answer: This is not the expected behavior, as the Agent IDs should be the same for each application using Cross Domain Session Correla...
Question Why are there unknown values for Mobile Carriers and Connection Types in Mobile RUM dashboard? Answer The AppDynamics Android Agent references ConnectivityManager and TelephonyManager for information on the device's connection and carr...
In the <EUM_HOME>/jre/lib/security/java.security file, add TLSv1 and TLSv1.1 to the existing value of the property jdk.tls.disabledAlgorithms. Then restart the EUM Server. Example: jdk.tls.disabledAlgorithms= SSLv2Hello, SSLv3, TLSv1, TLSv1.1 Note...
Symptoms Server.log contains the following error message, while EUM metrics continue to be collected successfully: com.singularity.ee.controller.beans.eumcloud.MetricsCountLimit|_ThreadID=2909754;_ThreadName=Thread-5;|Metric name "EUM|Browser|Chro...
Question How can a user capture mobile crash stack traces automatically using an API? Users may be gathering crash data from the mobile_crash_reports table using ADQL, but there is no stack trace information in this table. Stack trace data is ...
Symptoms The following error message can be found in the SSL-enabled debug logs for the EUM processor, while the processor is running and listening on port 7002: javax.net.ssl.SSLHandshakeException: no cipher suites in common The following error...
Symptoms EUM Server fails to start due to SSL Handshake error when the EUM account synchronizes to the analytics account. Example: 20 May 2017 16:24:50.174 +1000 main AD.ALL INFO ------start synchronize eum...
When migrating an EUM Server from Windows to Linux, a user might incorrectly assume that the Controller is also migrated, which takes care of the MySQL backup. The Controller database and the EUM Processor store must be migrated separately. Users ...
Symptoms EUM Server will fail to start if the sync between EUM and Events Service or Analytics Server fails during the startup process. Users should check the EUM Server and Events Service logs for the following error messages: EUM Server log sn...
Symptoms After updating a license from Trial to Pro and configuring the EUM Server to work with the Events Service in gathering data analytics, some on-premise users may see an error on the Web Analyze page that says "The supplied auth information i...
As of version 4.2.x, the EUM Server is not available for High Availability out of the box. High Availability Controller deployment is available to help minimize disruptions caused by server or network failure, administrative downtime, and other in...
Symptoms The following error appears in the EUM-processor log, or while querying the accounts table from the EUM database schema. Failed to query account table: java.sql.SQLException: Can't find file: './eum_db/accounts.frm' (errno: 13) Diagno...
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