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Problem The EUM processor fails to start if provided with port 7003 for the EUM processor, even though the port seems free using the following command: netstat -an | grep 7003 The issue is due to port 7003 being used internally as the admin port. ...
The following issue arises while saving the EUM configuration, which consists of naming rules configuration: This issue is due to the presence of some invalid rules within the configuration section for EUM app. In this example, the includ...
This is not possible for hosted agents. For private agents Using Chrome or IE10/11Using Firefox Using Chrome or IE10/11: Stop the agent. Log out.Log in as agent_user (password: Appdynamics123). Note you can't do this over RDP; you need local acc...
If your build system is Ant-based and you want to build Android apps with the AppDynamics SDK< you must: Add agent files to the project Include a post-compile target Note: The Android SDK does not support IBM Worklight or other frameworks that...
Problem: For some Linux users who are trying to install EUM, the installer will not launch and the following error message is shown in the logs: ./euem-64bit-linux-4.3.5.7.sh Unpacking JRE ... Preparing JRE ... Starting Installer ... java.lang...
While using a Javascript Agent (with adrum.js) to report custom JS error events via the Agent's API, some users find that their error messages are not being reported. This is usually caused by a missing message or line within the beacon. Example...
Problem: The user has instrumented a web application with version 4.3 adrum-config.js, but they do not see the adrum beacon posted. Opening a browser's dev tools shows the following error message: html:51 A Parser-blocking, cross site (i.e. dif...
Problem Some users see no EUM data on their Controller after creating a new EUM application and instrumenting their web app with an EUM JavaScript Agent (Adrum). Solution: Review the checklist below to troubleshoot EUM data issues. : License Probl...
Question Why can't I create an EUM application with the same name as an existing APM application? Why can't I enable EUM on existing APM applications? Answer As of version 4.3, users need to create an EUM application with a different name for a ...
Problem: The Synthetic Private Agent fails to connect to synthetic.api.appdynamics.com:443 with a proxy enabled. Solution: To resolve this issue, set the following key-value pair to system environment variables: key: SYNTHETIC_DRIVER_OPTSval...
The following error is seen inside the EUM Processor log file when the EUM Processor is not able to start: | Caused by: com.mchange.v2.resourcepool.CannotAcquireResourceException: A ResourcePool could not acquire a resource from its primary factor...
Users who are trying to install a GeoServer locally may see the following error message while debugging. The requested URL /geo/debug was not found on this server To resolve this issue, extract the geo folder from the unzipped GeoServer director...
In this article... What are the Geo Server and the Geo Dashboard?How does it work?How do I customize the JavaScript Agent?Why do I see "Unknown" for country and region?Why do I see all requests resolving to the same Geo location?How do I map internal...
Overview EUM for a multi-tenant Controller is slightly different than the license for a single Controller. The EUM account mentioned in the license file can only be used for one of the multi-tenant accounts. If there is a need to split the EUM usa...
Some users may see unnecessary AJAX calls being made from a browser page, which prevents the flow of EUM data. This issue is due to the default limit of reporting 50 AJAX calls per page, and after reaching said limit, any additional calls such as ...
NOTE: The information in this article is not release-specific. You can reference it for any release If you need to upgrade a EUM component (e.g., for a bug fix), you’ll first want to know how that upgrade would impact your entire environment and repo...
Problem: EUM users do not see any EUM metrics from the instrumented application on the Controller. To troubleshoot, open the EUM Processor's dropped beacon logs (located in EUM/logs/DroppedBeacon.log) which mark all dropped beacons as "invalid...
Users can configure the display names for pages and iframes in the Controller UI. If the default naming configuration is enabled, AppDynamics will name a page using the first two segments of the page URL. It is possible to modify the default confi...
As of version 4.3, the admin information URL for on-premise EUM Servers (http://eum-host:port/eumaggregator/info) is disabled by default for security reasons. Users who wish to access this information can start the EUM Server with dev mode by addi...
Symptoms The EUM Processor does not start and the following error message is listed in the eum-processor.log file. java.lang.NullPointerException at com.appdynamics.eum.processor.utils.EUMProcessorHelper.controllerSupportNewEventServiceKey(EUMProc...
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