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The purpose of this article is to show you how to capture thread dumps on different OS like Windows & Unix when the EUM Server Processor becomes unresponsive or gets hung for some reason. So how do we know at the first place that the EUM Server Pr...
Symptoms The EUM processor is configured for https and the https port is specified in the configuration. After starting the EUM server, the process comes up on http port but it does not listen on the https port. Diagnosis Any process needs a key...
Q1. If the mobile app (device) is offline for a long time, does the agent delete older data?Ans : Yes. Q2. If the mobile app (device) is offline for a long time, how long the agent have older data?Or how much older data size can the agent has? If ...
Table of Contents SymptomsDiagnosisSolution Symptoms When trying to enable EUM for an application from the EUM configuration window, we get the following error: Error The server encountered an internal error () that prevented it from fulfilling...
Question Does the JavaScript agent for EUM (adrum.js) always need to be placed in the header of the web page? Won't this potentially cause latency and load delays in loading the web page? Answer Our Engineering team has gone to great lengths to ens...
Symptoms While trying to enable the End User Experience in the Controller, it returns an error similar to the following: EUM license usage retrieval failed (Error fetching license usage information [org.apache.http.conn.HttpHostConnectException ...
Question What if you see a case using EUM where you are not seeing all the expected Pages/Ajax requests? For example, you observe that the Pages/Ajax grid only shows a few requests, even though in the Browser snapshots view you can see many more t...
Symptoms You encounter an issue with the POST to /eumcollector/beacons. JS error is "Request header field X-TS-AJAX-Request is not allowed by Access-Control-Allow-Headers". Diagnosis Research revealed that Access-Control-Allow-Headers is a CORS pr...
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