If your Application Agent is not reporting data to the Controller, checking the following items on the machine where the Agent is installed:
ssl-enabledproperty value set to true?
/opt/appdynamicsfolders and sub folders. If user "jboss" doesn’t have the permission to navigate to root-owned folders within AppDynamics, the Agent wouldn’t be able to write to log files that are required by the application.
curl -v https://<controllerHost>:<port>/controller telnet <controllerHost> traceroute <controllerHost>
ssl-enabledproperty has a value of true in the
controller-info.xmlfile or any parameters configured in startup file.
[Thread-0] 22 Nov 2017 09:09:43,469 ERROR ConfigurationChannel - Exception: athenetest.saas.appdynamics.com:443 failed to respond org.apache.http.NoHttpResponseException: athenetest.saas.appdynamics.com:443 failed to respond
SSLEnabledis set to true for HTTPS, and false for HTTP.
WARN ConfigurationChannel - ResponseReadException creating Response Wrapper [e], : com.singularity.ee.rest.b: Error in controller in processing binary request AppAgent Config Data - Agent license request denied.
Additional troubleshooting resources:
Last Updated: 3/27/19