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Why an I getting an exception after installing AppDynamics for Databases standalone product

Question

I'm getting the following message each time I try to view the DB queries from the collector:

com.singularity.ee.agent.dbagent.collector.server.connection.ServerConnectionException: org.jinterop.dcom.common.JIException: Message not found for errorCode: 0xC0000001

 

What's wrong and how do I fix this?

 

Answer

If you see error messages similar to the following, the issue may be with OS monitoring for your Database collector.


15:33:48,718 ERROR [Agent-Scheduler-1] AServerCollector:199 - Error collecting hardware metrics for server 'kpi'
com.singularity.ee.agent.dbagent.collector.server.connection.ServerConnectionException: org.jinterop.dcom.common.JIException: Message not found for errorCode: 0xC0000001
at com.singularity.ee.agent.dbagent.collector.server.connection.WMIConnection.<init>(WMIConnection.java:66)

 

The message indicates that the WMI permissions were not properly set to collect hardware metrics from the OS. Validate your WMI security permissions as described in the documentation: WMI Permissions and Security.

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Last update:
‎11-19-2018 07:05 AM
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