PLEASE NOTE: You will need to be signed in and be associated with a license to see details.
AppDynamics.com Support page
If you don’t have access, contact your primary account admin, who can add you to the account following the steps outlined in the Manage Users and License Contacts for an AppDynamics Account documentation.
What information can I see on the SaaS Service Status page?
The SaaS Service Status page shows status details of the following types, for every SaaS license you are associated with:
uptime and downtime over the past 90 days
performance maintenance and scheduled upgrades
SaaS incidence updates.
If you have access to multiple SaaS licenses, you will see the status for each.
Example of the Service Status page
Why do I see an access denied message when I click the Service Status button?
You will see this message if you are not associated with a license, which is necessary in order to have access to the Service Status page. You should reach out to your primary license contact and have them add you to the license contact list by following the steps outlined here. Once you are added to the license contact list, you will have access to information on the page.
Access denial message “It doesn’t look like you have any services assigned to your account, or you don’t have permission to access this page. Visit our Help Center for information on all AppDynamics products and services”
How else can I find out about upcoming performance maintenance on my SaaS Controller?
Aside from ongoing details on the Service Status page, every account’s primary administrator will be notified before and after maintenance activity via email.
Other account contacts also receive maintenance and license notifications related to the SaaS Controller.