Symptoms
You may be seeing gaps in EUM data.
Troubleshooting Steps
Here is how we can troubleshoot & try resolve some common issues:
1) Check points :
- If the load has been spotty?
- What Controller EUM server setup : SAAS or On-Prem ? Check for any connectivity issues to the server.
- Does their web applications have the JS Agent present or not.
- How is the adrum.js injection done?
- Check if page and AJAX limit is hit. Because its possible this could have caused as most of the load going to pages that were not captured due to being past the limits. If so get that fixed first.
- Check if there are any changes in the beacon detail : EUM Global account name or EUM App-Key was changed or somehow some pages are using an incorrect key or so?
2) Logs:
For additional troubleshooting steps, see: I created a new EUM app. Why is there no EUM data on the Controller?