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What do I do when the on-prem EUM Server shows an "expired auth" error on Analyze page?

Symptoms

After updating a license from Trial to Pro and configuring the EUM Server to work with the Events Service in gathering data analytics, some on-premise users may see an error on the Web Analyze page that says "The supplied auth information is for an account that expired on [{YYYY-MM-DDTHH:MM:SS.sssT}]." 

 

ScreenShot-2.png

Diagnosis

The controller server.log file will show a stack trace similar to the following:

 

[#|2017-05-05T19:06:19.518+0530|SEVERE|glassfish3.1.2|javax.enterprise.system.std.com.sun.enterprise.server.logging|_ThreadID=664176;_ThreadName=Thread-5;|RestException(statusCode=401, code=Auth.Expired, message=The supplied auth information is for an account that expired on [{2017-03-10T08:00:00.000Z}], developerMessage=) 
at com.appdynamics.analytics.shared.rest.exceptions.RestExceptionFactory.makeException(RestExceptionFactory.java:41) 
at com.appdynamics.analytics.shared.rest.client.utils.RestClientUtils.validateResponse(RestClientUtils.java:110) 
at com.appdynamics.analytics.shared.rest.client.utils.RestClientUtils.resolve(RestClientUtils.java:68) 
at com.appdynamics.analytics.shared.rest.client.utils.GenericHttpRequestBuilder.executeAndReturnRawResponseString(GenericHttpRequestBuilder.java:245) 
at com.appdynamics.analytics.shared.rest.client.eventservice.DefaultEventServiceClient.getEventType(DefaultEventServiceClient.java:162) 
at sun.reflect.GeneratedMethodAccessor5132.invoke(Unknown Source) 
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) 
at java.lang.reflect.Method.invoke(Unknown Source) 
at com.singularity.ee.controller.beans.analytics.client.AccountCreatingAnalyticsClient$ProxyingEventServiceClient.invoke(AccountCreatingAnalyticsClient.java:98) 
at com.sun.proxy.$Proxy702.getEventType(Unknown Source) 
at com.appdynamics.analytics.shared.rest.client.DefaultAnalyticsClient.getEventType(DefaultAnalyticsClient.java:37) 
at com.singularity.ee.controller.beans.analytics.client.DefaultAnalyticsDataTransferClient.getEventTypeAsJsonNode(DefaultAnalyticsDataTransferClient.java:873) 
at com.singularity.ee.controller.beans.analytics.client.DefaultAnalyticsDataTransferClient.getBrowserRecordFieldDefinitions(DefaultAnalyticsDataTransferClient.java:638) 
at com.singularity.ee.controller.ui.services.analytics.AnalyticsMetaDataUiService.getBrowserFieldDefinitions(AnalyticsMetaDataUiService.java:291) 
at sun.reflect.GeneratedMethodAccessor5130.invoke(Unknown Source) 
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) 
at java.lang.reflect.Method.invoke(Unknown Source) 
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60) 
at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$TypeOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:185) 
at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75) 
at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288) 
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147) 
at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108) 
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147) 
at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84) 
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1469) 
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1400) 
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349) 
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339) 
at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416) 
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537) 
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:708) 
at javax.servlet.http.HttpServlet.service(HttpServlet.java:770) 
at org.apache.catalina.core.StandardWrapper.service(StandardWrapper.java:1550) 
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:343) 
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217) 
at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:89) 
at com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:119) 
at com.google.inject.servlet.GuiceFilter$1.call(GuiceFilter.java:133) 
at com.google.inject.servlet.GuiceFilter$1.call(GuiceFilter.java:130) 
at com.google.inject.servlet.GuiceFilter$Context.call(GuiceFilter.java:203) 
at com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:130) 
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:256) 
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217) 
at com.singularity.ee.controller.ui.filter.RestSessionFilter.doFilter(RestSessionFilter.java:107) 
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:256) 
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217) 
at com.singularity.ee.controller.servlet.CsrfFilter.doFilter(CsrfFilter.java:84) 
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:256) 
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217) 
at com.singularity.ee.controller.servlet.RequestOriginMarkingFilter.doFilter(RequestOriginMarkingFilter.java:26) 
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:256) 
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217) 
at com.singularity.ee.controller.servlet.CacheControlFilter.doFilter(CacheControlFilter.java:65) 
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:256) 
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217) 
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:279) 
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175) 
at org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:655) 
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:595) 
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:161) 
at org.apache.catalina.connector.CoyoteAdapter.doService(CoyoteAdapter.java:331) 
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:231) 
at com.sun.enterprise.v3.services.impl.ContainerMapper$AdapterCallable.call(ContainerMapper.java:317) 
at com.sun.enterprise.v3.services.impl.ContainerMapper.service(ContainerMapper.java:195) 
at com.sun.grizzly.http.ProcessorTask.invokeAdapter(ProcessorTask.java:860) 
at com.sun.grizzly.http.ProcessorTask.doProcess(ProcessorTask.java:757) 
at com.sun.grizzly.http.ProcessorTask.process(ProcessorTask.java:1056) 
at com.sun.grizzly.http.DefaultProtocolFilter.execute(DefaultProtocolFilter.java:229) 
at com.sun.grizzly.DefaultProtocolChain.executeProtocolFilter(DefaultProtocolChain.java:137) 
at com.sun.grizzly.DefaultProtocolChain.execute(DefaultProtocolChain.java:104) 
at com.sun.grizzly.DefaultProtocolChain.execute(DefaultProtocolChain.java:90) 
at com.sun.grizzly.http.HttpProtocolChain.execute(HttpProtocolChain.java:79) 
at com.sun.grizzly.ProtocolChainContextTask.doCall(ProtocolChainContextTask.java:54) 
at com.sun.grizzly.SelectionKeyContextTask.call(SelectionKeyContextTask.java:59) 
at com.sun.grizzly.ContextTask.run(ContextTask.java:121) 
at com.sun.grizzly.util.AbstractThreadPool$Worker.doWork(AbstractThreadPool.java:554) 
at com.sun.grizzly.util.AbstractThreadPool$Worker.run(AbstractThreadPool.java:533) 
at java.lang.Thread.run(Unknown Source) 
|#]

 

Solution

The events-service-api-store.properties file under events-service/conf directory should have the following properties:

 

in 4.3.x

ad.accountmanager.key.controller = <the value that you see admin.jsp > controller setting for the 'appdyamics.on.premise.event.service.key' property>
ad.accountmanager.key.eum= <the value that you see admin.jsp > controller setting for the 'appdynamics.es.eum.key' property>

 

in 4.2.x

ad.accountmanager.key.controller = <the value that you see admin.jsp > controller setting for the  'appdynamics.analytics.server.store.controller.key' property>
ad.accountmanager.key.eum= <the value that you see admin.jsp > controller setting for the 'appdynamics.es.eum.key' property>

 

Note: Restart the events service after making the above changes. The controller does not require a restart.

 

Additionally, double check that the admin.jsp > controller setting properties has the following property: eum.es.host = <the Events Service endpoint URL> 

Version history
Revision #:
6 of 6
Last update:
‎01-02-2019 02:57 PM
Updated by:
 
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