Now live on accounts.appdynamics.com, AppDynamics has rolled out a series of updates geared toward giving both SaaS and On-prem account administrators more robust and flexible management tools.
All account administration features are presented in grouped panes, so administrators can see a global overview, but with the ability to drill into deeper layers of account and user management.
Updates to the UI are geared toward giving you a more pleasant and effective task and management experience. Navigation has been simplified too, giving administrators frictionless ways to get into the Accounts experience:
With this update, administrators will be able to access their accounts from the upper right-side drop-down, by clicking Account.
The Company Overview page is the primary landing page. Below the Subscriptions pane, a Support tickets pane offers new flexibility to administrator workflows.
On the left side navigation panel, administrators can access License Usage and User Management pages.
A snapshot view of a company’s most pressing support tickets will be visible under Overview, in the Open support tickets pane. By default, they’re sorted first from the latest comment (from most to least recent), and then by priority (from high to low).
For greater detail, administrators can still view the full ticket on the help site (also with single sign-on). Click the link on the far right of the Open support tickets pane.
Access License Usage from the Company Profile's left-side navigation panel. The overview of subscriptions will show:
With a click, each subscription's detail page will open.
You’ll be able to get from the controller to your My AppD Account with a single click.
On SaaS license pages, administrators will be able to view:
SaaS administrators can now more easily view controller real-time status, including downtime and planned upgrades. If they want to visit the status page directly, they just click the URL. Access is via single sign-on.
Administrators will receive maintenance and upgrade notification emails based on their preferred timezone settings.
On-Premises customers can download their license files at will. The files will update to reflect changes to license entitlement.
Two areas that use this functionality are:
AppDynamics licenses for on-premises Controllers are tied to the MAC address of the machine on which the Controller is installed. If you need to move the Controller and its license to a new machine, or you’ve re-imaged your machine, your license will need to be updated with the new MAC address.
The license administrator with access privileges for a given permanent on-premises license can change the MAC address and then directly download the updated file right from the panel.
Read the details and steps in the Applying or Updating a License File documentation, under Updating MAC address.
Note: It is important to note that the MAC Address can be changed up to 3 times within a 12-month period. If you need to change it more often than that, you’ll need to contact the AppDynamics Licensing Team by emailing firstname.lastname@example.org.
Read How do I update a Mac address when I need to move my Controller? for more information.
High availability deployments use controller pairs—each with its own license. Administrators can view and download these license pairs.
Accessible from the upper right-side drop-down, users can click Profile to manage their own account permissions.
Administrators will see role-based information and settings. On the left side navigation panel, users can access Personal Summary, Password, and Notification pages.
Depending on the user's role-based view, they will be able to: