Understanding Mobile User Journeys

[Claudia.Landivar]

DevOps teams can use Experience Journey Maps and Dashboards to diagnose and solve issues more quickly, while Business teams use them to gauge event costs and business impact

  CONTENTS  Introduction | Video | About the presenter | Resources

Video Length: 2 min 29 seconds 

Ensure each user has the best mobile experience possible by understanding mobile user journeys. Bring teams together to understand how a user interacts with the mobile application in order to streamline operations and improve their experience.  

By leveraging data collectors, teams can gain an even deeper understanding of specific events—for example, items in a lost shopping cart, along with their associated revenue. This information helps build a conversion chart, giving the business an indication of how severe a problem may be, to then help prioritize remediation efforts. 

About presenter Tori Beaird (Forbess) 

Tori Beaird (Forbess)Tori Beaird (Forbess) joined AppDynamics as a Sales Engineer in 2020. With an Industrial Distribution Engineering degree and a decade of musical theatre training - sales engineering offered the best of both worlds. Although she is a Texas native, she helps customers up and down the West Coast improve their application monitoring practices.  

Within AppDynamics, Tori is a part of the Cisco Cloud Observability Champions team, enabling peers and customers alike on AppDynamics’ latest monitoring tool. With a passion for teaching others, Tori continues to develop and present internal training sessions to the broader Cisco organization.  

When Tori isn't at work, you will find her flying Cessna 182s, volunteering with her church, and spending time with her beloved husband and friends! 

Additional Resources 

Learn more about Mobile Real User Monitoring and BusinessiQ and Analytics in the documentation.