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Product Update, May - June 2020 (v20.6.0)

Table of Contents

Feature Enhancements

Heads Up - What Else You Should Know

Beta Programs

Resolved Issues

Get Started

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We did not have a Controller or Enterprise Console release in May. In early June, we released the v20.6.0 Controller and Enterprise Console as well as key product enhancements and agent updates. We also resolved a series of issues associated with the previous release.


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What highlights should I know about?

These release highlights include the newest features and capabilities at-a-glance this month. In the grid below, we’ve flagged who may be most interested or impacted in your organization by each enhancement.




User and Performance


Admin and Implementer


Cloud Native




SAP Enhancement


Kubernetes Enhancement



IPM App Connect Enterprise Support (formerly IIB)



AIOps Platform 


Experience Journey Map


Appdynamics new on-prem: AppD Cluster Manager


Apache Cassandra Database Visibility Support




Ease of Use



New Agent Installer



Alert Sensitivity Tuning



Recommended Data Collector Configuration (SaaS)


Auto-enable EUM Business Transaction Correlation

Unified license for Browser RUM and Mobile RUM



Database Monitoring Re-design


Support EUM (BRUM, MRUM) App Metrics in Dash Studio

Cisco Workload Optimization Manager (CWOM)


System Admin Updates


Access to Downloads from Account



University Subscription Management




Cloud Native 

  • The SAP Agent enhancement includes better PII/GDPR filtering, support for async transactions and more analytics aimed at visualizing Business Journeys.

Note: This is the first release delivered based upon customer feedback submitted in the Community Idea Exchange.  Thanks for the recommendation! 

  • With our Kubernetes Cluster Agent enhancement, we now give visibility into Container Name, ID and Stateful Sets in Events and Inventory.

  • We now support IBM APP Connect Enterprise Support (ACE) V11 on AIX to ensure we are up-to-date with the latest frameworks and versions. ACE is formally known as IBM Integration Bus (IIB).


AIOps Platform

  • Experience Journey Map allows customers a user-centric view of their application by visualizing the most trafficked journeys through the application. This new view allows IT Ops professionals, Application Owners, and Developers to collaborate by showing performance, user abandonment, and mobile and browser errors during every step of their journey.

  • The AppDynamics Cluster Manager now runs on commodity infrastructure (VM’s and SDD SAN) instead of bare metal servers, making it easier to install via CLI’s. This enhancement includes a new metric store that improves ingestion scalability (7M metrics/min), greater data retention and High Availability.

  • Database visibility for Apache Cassandra and DataStax (commercial version) provides key performance indicators on Cassandra objects to help fully understand the performance of the platform and therefore the impact on the corresponding application. Monitoring includes both metrics and query-level data. 

Ease of Use

  • The new Agent Installer streamlines the deployment of agents across an application. This new functionality can install both a Java and Machine agent, auto-discover processes, and name each node and tier with just a few commands.

  • Alert Sensitivity Tuning (AST) helps you minimize alert noise, find optimal health rules sensitivity thanks to a visual feed-back on your historical data. With this new feature, the alert tuning guesswork is no longer required, as we will now provide real-time feedback on how the new health rules settings would behave based on recent past data.

  • The Business IQ’s new UI Data Collector configuration provides the ability to explore custom data from application functions.

  • For customers who have both EUM and APM products, BT snapshot correlation will be turned on by default for browser and mobile snapshots providing an end-to-end view of performance. Users who upgrade to Java agent 20.3.0+ are now enabled and .NET and other agents will be coming soon.

  • New EUM customers can purchase one license unit that is shared between Browser Real User Monitoring and Mobile Real User Monitoring allowing more flexibility in license utilization.

  • The database monitoring redesign creates a unified, relevant and well-documented setup experience making it quicker and easier to configure the settings that meet your needs.

  • JMX Data Binding in Dash Studio:  Visualize performance metrics for JMX Objects through Dash Studio's widgets, including time series.

  • With our recent ServiceNow Integration, records of Cisco Workload Optimization Manager (CWOM) decisions will be automatically created in ServiceNow. CWOM will also provide VDI environments with unprecedented performance, scale and density to provide Virtual User Desktops with their required resources for optimal customer experiences. CWOM can also now make scaling decisions that assure the optimal use of Microsoft Azure Reserved Instances, maximizing RI coverage and utilization while assuring application and virtual machine performance.


System Administration

  • Downloads: To provide a more seamless experience, users can download artifacts directly from their Account page beginning in June 2020. There is no impact to your CI/CD pipeline or any automation you may have implemented, the Downloads page ( remains intact. Read the FAQ here to learn more.

  • University Licensing Provisioning: In June, we improved the AppDynamics University experience so Company Administrators can more easily manage subscription and University subscribers. Learn more about managing University subscriptions here and check out AppDynamics University.

NOTE: These Download and AppDynamics University features are our latest steps in expanding the Accounts experience for a more streamlined user experience.


Heads up - What else you should know 

AppDynamics received FedRAMP authorization at the moderate impact level in June 2020. If you are a government customer and are interested in leveraging the FedRAMP authorized SaaS solution, learn more and get in touch here


Share your feedback! Participate in a Beta today

We’re currently running two Beta programs and looking for your feedback:


  • Submit feedback on the Dash Studio Preview through the in-product feedback button or on Community here

  • Sign up for the Beta program for our Lambda Python Serverless Tracer and learn more about our capabilities on the Serverless APM for AWS Lambda page. The tracer's language matches your AWS function code's implementation.


Resolved Issues

The following list notes key issues that were resolved this month. To see a complete of this month's resolved issues, see Resolved Issues by Month.



  • "Reset Password" field is disabled (L4A-11678) 
  • Email alerts stop because of a notification configuration (L4A-12167)
  • LDAP sync fails while updating user outside of session¬† (L4A-12510)



  • Roles with view permission can disable analytics for the application (ANALYTICS-12454)      
  • The succeeded pod count includes the number of deleted pods on the Pods page (CLUSTERMON-1257)
  • Cluster agent pod is not created if MustRunAsNonRoot security policy is in place (CLUSTERMON-1631)      
  • Controller upgrade from 4.5.x to 20.3 no longer fails with MySQL upgrade version (ECONSOLE-5906)
  • Service Availability is vulnerable to Server-Side Request Forgery (SSRF) (SERVER-7621)


Database Monitoring

  • Collectors display multiple nodes with the same name when creating a health rule (DBMON-4676) 
  • The Network Dashboard flowmap does not display the backend nodes of database (DBMON-6628)
  • The ‘Connect backends to Database Visibility to track health status’ message gets displayed every time, even when not required (DB6718)       
  • 20.4 - syd-p-con-1: Missing DB backend nodes in Network Dashboard Flowmap  (DBMON-6641)       
  • Agent is reporting its own monitoring query for MongoDB (DBMON-6805)
  • After upgrading to 20.6, the Database Dashboard is missing the CPU and Network I/O graphs (DBMON-6983)
  • The Database Agent fails to monitor Oracle version 11 (DBMON-7037)


EUM Cloud

  • Update the Neustar map library to correct geodata (EUMPLAT-601)      
  • Metrics missing intermittently due to a SocketTimeoutException when EUM tries to download metrics (EUMPLAT-776)  


Machine Agent

  • Machine agent spawning lot of awk commands which result in exhaustion of system resources (SERVER-6143)



  • Azure WebApp is crashing with agent version 20.4.1 (DOTNET-4621)
  • "A request container already exists on the request" error when implementing .NET Core Agent with oData (DOTNET-4063)



  • When you open an Event UI and re-load the background UI, the refreshed background UI display is distorted (ALERT-5349)                                                                                 
  • Widgets not added to dashboards if the auto-save option is not selected (ANALYTICS-12500)   
  • The 'Connect backends to Database Visibility to track health status' message is displayed every time even when it is not required. (DBMON-6718)


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Note: customers are advised to check backward compatibility in the Agent and Controller Compatibility documentation


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‎07-08-2020 05:18 PM
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