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Loading Transaction Analytics Flow map throws error - Server Encountered an internal error

Affects controller version 4.2:



Application Agent pushes Transaction Analytics data to Events Service.

User is able to see Transaction Analytics data in Analytics, however when the user double-clicks a Transaction Analytics record, an error pops-up: The server encountered an interna error () that prevented it from fulfilling this request

Screen Shot 2016-12-06 at 1.35.17 PM.png


This error means that though the user trying to access the Analytics Record has Analytics Permissions, he doesn't have permissions on the application itself, for which this records belongs to.


For loading the  BT flowmap the user requires read permissions to that application. The workaround is to provide the role assigned to the user with Read Access to the application:

Screen Shot 2017-01-03 at 1.14.44 PM.png


Once this permission is granted, the user should be able to see that BT flow map loaded, when loading the Transaction Analytics record:


Screen Shot 2017-01-03 at 1.20.47 PM.png

Version history
Revision #:
1 of 1
Last update:
‎01-03-2017 01:22 PM
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