In this event, you can update the MAC Address associated with your license on your subscription page at

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Update MAC Address


Users with an on-premise paid permanent license can see the Manage MAC Address tab on their subscription page.




The primary user for the license in the account can see both the Edit and History action links. For other users, only the History action is available.


To change the MAC address for the license, click the Edit link. The Edit Mac Address pop-up window appears.





Change the MAC Address and click the Save button.  





It is important to note that the MAC Address can be changed up to 3 times within a 12-month period. Contact your Account Owner if you have to change it more than 3 times per year. 




The History action link shows a history of past MAC Address updates for the license.