This article provides an overview of the features available in the AppDynamics integration with ServiceNow. AppDynamics provides application context within ServiceNow to improve and facilitate incident, change, and event management. You’ll be able to:
Correlate infrastructure, application, and business events
Automatically create ServiceNow alerts and incident tickets when health rules are violated
This integration contains the following components:
The following AppDynamics entities will be exported to ServiceNow CIs.
This additional context can help your service management team better prioritize changes and incidents. In the past, you could see multiple alerts but may not have been sure which one was most important. If one alert came from the infrastructure (as shown in red below), you had no idea which application(s) the server could have impacted, and therefore wouldn’t know how to prioritize alerts by business impact. By synchronizing the AppDynamics flowmap with the ServiceNow Configuration Management Database (CMDB), you can determine the severity of an alert and resolve issues faster.
Event Management Dashboard
Please Note: The ServiceNow CMDB sync can also be used without the Event Management module. Use cases for this data would be using application or business transaction aligned ITSM processes that you are already driving through the ServiceNow platform such as Incident, Problem, and Change
Event Management Integration
AppDynamics also integrates directly with ServiceNow Event Management to create events when a health rule is violated. For information on how to configure health rules in your Controller, see the Health Rules documentation. You can then create alert rules in ServiceNow and then, using assignment groups, let your operations team know when performance issues arise. The documentation describes how to download the alerting template from the CMDB Sync Utility: Integrate AppDynamics with ServiceNow CMDB and Event Management.