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How do I manage accounts.appdynamics.com users as an Admin?

As an Administrator, how do I manage user access within the Accounts experience?

Company Administrators and License Administrators have the ability to manage their company user’s access for AppDynamics Accounts. 

 

NOTE: Company Administrator roles are not available with self-service trials

Once a user has been enabled, they'll be able to access protected pages on appdynamics.com, submit Support tickets, download AppDynamics Software with cURL, and manage their own profiles.

 

Table of Contents

This article walks Admins through how to add users, edit users, grant and revoke user roles, disable and enable users, and Delete pending users.

 

Preparation

Sign in to AppDynamics.com. Then select your name in the top-right corner of the page, and click the Manage Users link to reach the User Management page.  2 - Sign in@2x.png

 

 

Alternately, if you've already signed in, you can click the “Subscriptions” link, which will present your subscriptions with the company Accounts navigation pane on the left. Here, choose, User Management to manage your company users. 

 

How do I add users to my company account?

Company Administrators must bring users into their company’s account by registering them with AppDynamics.com  using the Add User workflow.

 

In AppDynamics, a user email may only be associated with 1 company account. If you try adding a user and receive the error: 

“This user email address is already a member of different AppDynamics
customer account and cannot be added to this company account.”
 

then that user already has an AppDynamics account using the same email for a different company account. In this situation, contact AppDynamics support for assistance.

 

  1. From the User Management page, click the+ Add User button in the action bar at the top of the listing

4 - Add user@2x.png

  1. Complete the user's information. You are only required to provide the user’s email address. The remaining information is optional and can be changed later if needed. Don’t worry if you don’t know the user’s first or last name: each individual will be required to provide that information when they complete their account profile. 

 

  1. Select any combination of roles that are appropriate for this user:
  • Company Admin enables the user to have access to these user management capabilities, delegating to them the ability to add, edit, disable, and enable users.
  • Support enables the user to submit and manage tickets in the appdynamics.com Help system.
  • License Admin enables the user to be assigned user administration access in the context of a company's license(s). Only users with the License Admin role can make changes to these assignments.

 

  1. Click the Save button to finish adding the user to your company’s account.

The newly added user will appear in the company listing page with a status of “Pending.” The individual will receive a welcome email with a link that will enable them to complete their profile and password. On completion, their account status will change to “Active.”

 

How do I find users in my company account?

The User Management page shows you a listing of all of your company users, a count of your registered company’s users, and a “Search” field. You can use this view your users and their status in the system, browse for users or search for them.

 

Viewing Users

You can see all company users listed on your company User Management page. There, Company Administrators can see each user’s first names, last names, email addresses, roles, status, and last login information.

 

Last Login displays the last time a user provided their credentials successfully to access the system. The default sort will show you the users that were most recently logged in and using any part of appdynamics.com Account services.

 

Browsing Users

You can use this view to browse for users, scrolling through the page as needed. The list is sortable as well as filterable. By default, the view is sorted by “Last Login” descending (as indicated by the downward arrow in the column header). 

 

You can sort by any of the provided data columns by clicking the column header. Clicking once will sort by that column ascending. Clicking the same header a second time will toggle the sort on that column, so it’s descending. Clicking the header a third time will turn off the sorting of that column entirely. 

 

It’s possible to sort by multiple columns too. For example, imagine you would like to sort your users by last name, and then sort by first name within the last name sort: 

 

You would Click on the Last Name column header, and then Shift+Click on the First Name column header. The view will display a number “1” on the header of the first sort (Last Name) and a number “2” on the header of the second sort (First Name) as follows:

 

Searching Users

Use the “Search” field you to quickly reduce the volume of users displayed based on your desired criteria to identify a single user or group of users.

 

    1. Select the “Search” field in the upper right-hand portion of the screen.

    2.  Enter a value to search on. Whether you are searching for individuals, groups, roles, or status, the search value you enter will be compared to all data in the user listing—except for “Last Login.”

12 - Search and results@2x.png

 

Searching on Text Strings

For example, searching for “Rob” will find any users with the 3 sequential letters “rob” in the displayed columns (except the “Last Login” column), such as Rob, Robert, Roberts, or Robin in any of the displayed data.

 

Searching on Status

You can search on status, such as "Active," "Pending," or "Disabled." For example, a search for “Pending” will show a list of the users who have the word “pending” in their data.

 

Searching on Roles 

You can search users by role.

 

For example, by searching for "admin" you will be able to find users with an "Admin" role: both License Admin and Company Admin. Searching for "support" will find any users containing the word "support within any displayed data. In practice, you can use this to find users with the Support role.

 

Searching on Email Domains

Searching for @<insert domain name> will find any users whose email is of the requested domain.

 

How do I edit users in my company account? 

Once a user has been registered in the system, their user account can be changed to reflect new information or access through the Edit User workflow.

 

  1. From the User Management page, click the row of the user whose account needs to be edited. The user's checkbox will be selected and reveal the Edit button in the action bar.10 - Edit users@2x.png

     

  2. Make the required changes and click the Save button.

    As a company admin, you may edit the following user attributes

• First Name

• Last Name

• Status

• Company Admin role assignment

• Support role assignment

 

Please note that, as a Company Admin, you are unable to affect the user’s association with licenses unless you are also a License Admin. For Admins with only the Company Admin designation, the “License Admin” role is disabled.  

 

For more information, see the help label on the bottom of the dialog:19 - Company and License Admins@2x.png

 

 

How do I disable users?

In appdynamics.com Accounts, a user may not be deleted. But, you can prevent a user from logging in to your company information by disabling their user account. A disabled user can no longer sign in to the Accounts experience and will be unable to access any appdynamics.com Accounts capabilities. They can be re-enabled by the Company Admin if needed.

 

Appdynamics.com Accounts users are distinct from user accounts on your Controllers. Managing Accounts users, disabling Accounts users, and enabling Accounts users only affects their access to the Accounts experience and services.

 

Disabling a single user

  1. From the User Management page, click the user that needs to be disabled. Clicking on a user will enable the checkbox on the row of that user.
  2. Click the “X" Disable button in the action bar. 
    13 - Disable user@2x.png

Note: if you have selected a user whose status is NOT active, then the Disable button will not display, as you are only able to disable active users.

 

  1. Click “Disable” on the resulting confirmation dialog.17 - Disable user warning dialog@2x.png

     

Result:

18 - User disabled confirmation  action bar message@2x.png

 

Disabling multiple users

Often, it might be more efficient to handle user changes in batches. Accounts user management allows you the option to select many users to disable. 

 

  1. To disable multiple users, click on the row of each user that needs to be disabled.  Clicking on the row, enables the checkbox for each user and selects them. 

  2. Click on the X” Disable button in the action bar. 
    23 - Disable users select@2x.png

     

  3. Click on the “Disable” button on the resulting confirmation dialog:17 - Disable user warning dialog@2x.png

     

 

 

 

 

 



  1. The system processes the request to disable multiple users behind the scenes enabling you to continue working.  You will see a confirmation of the request below the action bar: 
    8 - Enable users request acknoledge status bar msg@2x.png

If you continue working in the Accounts experience, you will see a banner below the action bar, alerting you that the request has completed processing.
6 - Users disabled success action bar message@2x.png
 

To see a report of the results, click the “status report” link on the confirmation banner.7 - Users disabled success status report@2x.png


Once the processing has completed, an email will be sent to you, alerting you that the request has completed processing. From that email, you can return to the User Management listing notification above to view the status.  

9 - Enable users success email@2x.png

 

 

How do I enable users in my company account?

If users who have previously been disabled must be reactivated, a Company Admin can enable them from

AppDynamics.com Accounts.

 

Enabling a single user

  1. From the User Management page, select the user that needs to be enabled by clicking on their row. Clicking on a user will enable the checkbox on the user’s row.

  2. Click the "✓" Checkmark icon in the action bar. As you hover over it, you’ll see the “Enable” tooltip.   

If you've selected a user whose status is Active, then the Enable button will not display, as you are only able to enable disabled users

  1. Click “Enable” on the resulting confirmation dialog.

 

Enabling multiple users

As in the case of disabling multiple users at a time, Accounts User Management allows Company Administrators to select many users to disable.

 

  1. To enable multiple users, click the row of each user you need to be enabled. Each click will enable and select the checkbox on that row.  
  2. Click on the "✓" Checkmark button in the action bar. You will see a tooltip “Enable” if you hover over the button.
    11 - Enable users@2x.png

     

  3. Click the “Enable” button on the resulting confirmation dialog:
    21 - Enable user notification warning@2x.png
  4. The system processes the request to enable multiple users behind the scenes, enabling you to continue working.  You will see a confirmation of the request below the action bar. 8 - Enable users request acknoledge status bar msg@2x.png

     

  5. If you continue working in the Accounts experience, you will see a banner alerting you that the request has completed processing.
    6 - Users disabled success action bar message@2x.png
  6. Click the “status report” link to see a report of the results.7 - Users disabled success status report@2x.png
  7. Once processing is completed, a notification email will be sent to you. The email will alert you that the request has completed processing.  It will include a link you can click to return directly to the User Management listing to view the status.

 

How do I remove a pending user?

When a user is registered with AppDynamics Accounts through the Add flow, they are initially added as “Pending.”  This means that they have not yet completed their account profile, nor have they logged in.   Sometimes it is necessary to remove the pending user. Imagine that their email address was entered incorrectly or that the user has left the company before activating their account. 

 

As a Company Admin, you may delete a pending user from the account. Deleting a pending user will ensure that the record is removed from the list and that the user may not create an account and access services. 

  1. From the User Management page, click the pending user that needs to be removed. Clicking on a user will enable the checkbox on the row of that user. 
  2. Click on the "trash can" Delete button in the action bar. 
    25 - Delete pending user@2x.png

     

  3. Click the “Delete” button on the resulting dialog. 

    3 - Delete user warning confirm@2x.png

 

Resources

What can I do as a License Admin?

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No manage users option.

@Eliot.Chan This could happen for two reasons:

1. You will only see the "Manage Users" option if you are a Company Admin. In this case, you would need to contact your Admin. If you do not know who to reach out to within your organization, we recommend starting with your company's IT department.

 

2. If you are currently in a self-service trial, this option won't be available.