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Company Administrators and License Administrators have the ability to manage their company user’s access for AppDynamics Accounts.
NOTE: Company Administrator roles are not available with self-service trials
Once a user has been enabled, they'll be able to access protected pages on appdynamics.com, submit Support tickets, download AppDynamics Software with cURL, and manage their own profiles.
This article walks Company and License Admins alike through how to add users, edit users, grant and revoke user roles, disable and enable users, and delete both pending and disabled users.
In addition to creating new users, Administrators manage user roles and information, and move users between states from the User Management pages.
A user account can exist in one of three states: Pending, Active, or Disabled. As of September 2020, Administrators can also permanently delete user accounts.
Alternatively, if you've already signed in to the accounts experience, you’ll be able to reach the User Management page using the link on the left side navigation panel.
Company Administrators must bring users into their company’s account by registering them with AppDynamics.com using the Add User workflow.
In AppDynamics, a user email may only be associated with 1 company account. If you try adding a user and receive the error:
“This user email address is already a member of different AppDynamics
customer account and cannot be added to this company account.”
then that user already has an AppDynamics account using the same email for a different company account. In this situation, contact AppDynamics support for assistance.
|Enables the user to have access to these user management capabilities, delegating to them the ability to add, edit, disable, and enable users
|Enables the user to submit and manage tickets in the appdynamics.com Help system
Enables the user to be assigned user administration access in the context of a company's license(s).
Only users with the License Admin role can make changes to these assignments.
Note: Are some user roles greyed out for you? The ability to assign and edit user roles is tied to the Administrator’s own role and permissions. A greyed out option indicates your permissions don't include the ability to assign it.
The newly added user will appear in the company listing page with a Pending status. The individual will receive a welcome email with a link they will use to complete their profile and password. On completion, their account status will change to Active.
The User Management page shows you a listing of all of your company users, a count of your registered company’s users, and a “Search” field. You can use this to view, browse or search your users and their status in the system.
You can see all company users listed on your company User Management page. There, Company Administrators can see each user’s first names, last names, email addresses, roles, status, and last login information.
Last Login displays the last time a user provided their credentials successfully to access the system. The default sort will show you the users that were most recently logged in and using any part of appdynamics.com Account services.
You can use this view to browse for users, scrolling through the page as needed. The list is sortable as well as filterable. By default, the view is sorted by Last Login in descending order (as indicated by the downward arrow in the column header).
You can sort any data column by clicking its header. Click once to sort in ascending, and click the same header again to re-sort the column in descending order. Click the header a third time to turn off the sorting of that column entirely.
Finally, you can sort by multiple columns by clicking Shift+Click on the second column’s header.
For example, imagine you would like to sort your users by last name, and then sort by first name within the last name sort:
You would click on the Last Name column header, and then Shift+Click on the First Name column header. The view will display a number “1” on the header of the first sort (Last Name) and a number “2” on the header of the second sort (First Name) as follows:
As you start typing your desired criteria into the “Search” field, the user list will update in real time.
|For example, searching for “Rob” will find any users with the 3 sequential letters “rob” in the displayed columns, such as Rob, Robert, Roberts, or Robin in any of the displayed data (except "Last Login").
You can search on status, such as "Active," "Pending," or "Disabled"
For example, a search for “Pending” will show a list of the users who have the word “pending” in their data
|You can search users by their account role
For example, by searching for "admin" you will be able to find users with an "Admin" role: both License Admin and Company Admin. Searching for "support" will find any users containing the word "support within any displayed data. In practice, you can use this to find users with the Support role.email domain
|Searching for “@<insert domain name>” will find any users whose email is of the requested domain.
Once a user has been registered in the system, their user account can be changed to reflect new information or access through the Edit User workflow.
Note: As a Company Admin, you are unable to affect the user’s association with licenses unless you are also a License Admin. For Admins with only the Company Admin designation, the “License Admin” role is disabled.
For more information, see the help label on the bottom of the dialog:
• First Name
• Last Name
• Company Admin role assignment
• Support role assignment
Please note that, as a Company Admin, you are unable to affect the user’s association with licenses unless you are also a License Admin. For Admins with only the Company Admin designation, the “License Admin” role is disabled.
For more information, see the help label on the bottom of the dialog:
Once a user first activates their pending account, Company Admins will be able to move the account between disabled and active status.
Note: The Admin can also permanently delete accounts. A user account must be in either pending or disabled status for “delete” controls to be available on the action bar.
Note: Accounts (https://accounts.appdynamics.com) users are separate from the user accounts on your Controllers. Managing Accounts users, disabling and deleting Accounts users, and enabling Accounts users only affects their access to the Accounts experience and services.
A disabled user can no longer sign in to the Accounts experience and will be unable to access any appdynamics.com Accounts capabilities.
The Company Admin can re-activate disabled user accounts as needed. As of September 2020, you may also permanently delete users from your company’s Accounts. Deleted user accounts are permanently deleted.
When you disable multiple user accounts, the system processes the request behind the scenes, enabling you to continue working. You will see a confirmation of the request below the action bar:
If you continue working in the Accounts experience, you will see a banner below the action bar, alerting you that the request has completed processing.
To see a report of the results, click the “status report” link on the confirmation banner.
On completion, you will be sent an email alerting you that the request has completed processing. From that email, you can return to the User Management listing notification above to view the status.
If user accounts have been previously disabled and must be reactivated, a Company Admin can move them into active status.
Note: Pending accounts are activated when the user completes them
If you continue working in the Accounts experience, you will see a banner alerting you that the request has completed processing.
Once processing is completed, a notification email will be sent to you. The email will alert you that the request has completed processing. It will include a link you can click to return directly to the User Management listing to view the status.
New in September 2020, Company Admins can permanently delete users from AppDynamics Accounts.
Only users in the pending and disabled states may be deleted. So, if you have an active user who must be deleted, they must first be moved to the disabled state.
Note: Remember that all selected users need to be in either the pending or the disabled status to be deleted. If you select an active user, the action bar won’t show the delete button.
When a user is registered with AppDynamics Accounts through the Add flow, they are initially added as “Pending.” This means that they have neither completed their account profile, nor logged in for the first time.
Sometimes it is necessary to remove a user account in this pending state. For example, their email address may have been entered incorrectly or the user may have left the company before activating their account.
Deleting a pending user will ensure that the record is removed from the list and that the user may not create an account and access services.