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How can I update a MAC Address when I need to move my Controller and its license?

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How can I update the machine associated with my license?

How do I work with MAC address change limits?



AppDynamics licenses for on-premises Controllers are tied to the MAC address of the machine on which the Controller is installed. In rare cases, you may need to move the Controller and its license to a new machine. In such an event, you can update the MAC address associated with your license.


How can I update the machine associated with my license?

Step 1 - Login to Appdynamics.


Step 2 -  After login, click on your name displayed on the top-right corner and then click on Subscriptions.




Step 3 - On the subscriptions page, conduct a search by entering your on-premise license ID. When the corresponding subscription appears, click on it's name.





Step 4 - Click on the License details tab.





Step 5 - Once you are on the License Details page, click on the Manage License Users button.





Step 6 -The License User Management page will open in a new tab with the targeted (on-premise) license selected.




Step 7 - Scroll down below the My Subscriptions table and click on the Mac Address History button. The MAC address will appear. Then, click on the corresponding Edit link, as shown in the screenshot below.





 Step 8 - Update the field with the new machine's MAC Address and click on the Save button.





Step 9 - Look for the change confirmation message: "Your MAC address has been updated successully".





How do I work with MAC address change limits?

It is important to note that the MAC Address can be changed up to 3 times within a 12-month period.

If you need to change it again, you will need to contact your account owner. 




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