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Having browser issues in the Community?

When and how should I clear my browser history to improve Community performance?

 

Occasionally, you may experience issues like inability to log into the Community, not being able to view content, or similar issues.

 

We have noticed that these accessibility issues often coincide with a platform update in the Community. The fix? Try clearing the cache and cookies from your browser history.

 

Table of Contents

 

What issues might I resolve by clearing my browser's cache and cookies?

After the AppD Community platform gets a software update, you may find your experience improves if you clear the cache and cookies from your browser history. 

 

Some of the issues you may experience include:

  • Mini profile not visible
  • Login not working
  • Not able to view content or areas of the community that require specific permission

 

How do I clear the cache and cookies on Chrome? 

The simple steps for clearing cache and cookies on Chrome are identical for both Apple and Windows operating systems. See the instructions on Google’s official Support page.

 

How do I clear the cache and cookies on Edge?

On the Edge browser, to clear cache and cookies on the Windows operating system, see Microsoft Edge | View and delete browser history.

 

How do I clear the cache and cookies on Firefox?

The steps for clearing cache and cookies on Firefox are nearly identical for macOS and Windows, with slight differences to accommodate different labels in those operating systems. See the instructions for each on Firefox’ Support pages:

 

How do I clear the cache and cookies on Safari?

See the simple instructions clearing cache and cookies on Safari on Apple’s official Support page. You will be able to choose the timeframe for which you’d like to clear the browser history.

Version history
Revision #:
3 of 3
Last update:
‎01-22-2021 09:56 AM
Updated by:
 
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