Java (Java Agent, Installation, JVM, and Controller Installation)

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Agent not reporting to the Controller

Creator

Agent not reporting to the Controller

Hi there,

 

Recently I have set up AppDynamics to use with my PHP node. I am using the SaaS platform. However no data appears in AppDynamics. Looking at the agent log it states these errors:

 

2018-05-28 20:42:24.224 CET ERROR ZeroDH 17319 [config.ConfigChannel] could not send config request
2018-05-28 20:42:25.137 CET ERROR ZeroDH 18002 [config.ConfigChannel] could not send config request
2018-05-28 20:42:25.262 CET INFO ZeroDH 17588 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:42:26.265 CET ERROR ZeroDH 17588 [config.ConfigChannel] could not send config request
2018-05-28 20:42:26.752 CET INFO ZeroDH 18122 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:42:27.753 CET ERROR ZeroDH 18122 [config.ConfigChannel] could not send config request
2018-05-28 20:42:28.844 CET INFO ZeroDH 17961 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:42:29.845 CET ERROR ZeroDH 17961 [config.ConfigChannel] could not send config request
2018-05-28 20:42:32.394 CET INFO ZeroDH 17729 [agent] module shutdown start
2018-05-28 20:42:32.394 CET INFO ZeroDH 17729 [agent] module shutdown end
2018-05-28 20:42:33.749 CET INFO ZeroDH 17966 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:42:34.751 CET ERROR ZeroDH 17966 [config.ConfigChannel] could not send config request
2018-05-28 20:43:02.279 CET INFO ZeroDH 17585 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:43:03.280 CET ERROR ZeroDH 17585 [config.ConfigChannel] could not send config request
2018-05-28 20:43:15.928 CET INFO ZeroDH 17676 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:43:16.930 CET ERROR ZeroDH 17676 [config.ConfigChannel] could not send config request
2018-05-28 20:43:17.743 CET INFO ZeroDH 17319 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:43:18.744 CET ERROR ZeroDH 17319 [config.ConfigChannel] could not send config request
2018-05-28 20:43:19.487 CET INFO ZeroDH 18076 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:43:20.489 CET ERROR ZeroDH 18076 [config.ConfigChannel] could not send config request
2018-05-28 20:43:22.919 CET INFO ZeroDH 18076 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:43:23.920 CET ERROR ZeroDH 18076 [config.ConfigChannel] could not send config request
2018-05-28 20:43:48.948 CET INFO ZeroDH 17966 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:43:49.949 CET ERROR ZeroDH 17966 [config.ConfigChannel] could not send config request
2018-05-28 20:44:02.839 CET INFO ZeroDH 17585 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:44:03.841 CET ERROR ZeroDH 17585 [config.ConfigChannel] could not send config request
2018-05-28 20:44:35.696 CET INFO ZeroDH 17319 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:44:36.697 CET ERROR ZeroDH 17319 [config.ConfigChannel] could not send config request
2018-05-28 20:44:40.518 CET INFO ZeroDH 17588 [config.ConfigChannel] sending config request with version -1
2018-05-28 20:44:41.519 CET ERROR ZeroDH 17588 [config.ConfigChannel] could not send config request

 

It seems like the connection is not properly working. I have tried to curl to my URL + /controller, with port 443. This resulted in an empty response from server.

 

Looking at my php info, it seems that AppDynamics is properly loaded (all agent configuration is in place).

 

How can I resolve this issue? 

Agent not reporting to the Controller