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WARN RegistrationTask - Encountered error during registration. will retry in 60 seconds

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WARN RegistrationTask - Encountered error during registration. will retry in 60 seconds

Hi All,

Trying to figure out how to Install the machine agent successfully, however i keep getting this error under the logs and am not able to view this server on the web UI.

I am working on a Windows server 2012 R2 VM. I can see that the AppDynamics Machine Agent service is running. The VM is not connected to the internet.

Has anyone else encountered this error ? If yes, can you please list out the steps taken to resolve this issue. Thanks.

 

WARN RegistrationTask - Encountered error during registration. will retry in 60 seconds
6 REPLIES 6
Employee

Re: WARN RegistrationTask - Encountered error during registration. will retry in 60 seconds

Hi ,


Do share you controller version and agent version your are using with the controller-info.xml and agent debug logs. 
Please follow the below steps to collect agent debug logs.

1.  Stop the machine agent .
2.  Now make the following changes in the log4j.xml at <machine_agent_path>/conf/logging

<logger name="com.singularity" additivity="false">
<level value="info"/>
<appender-ref ref="FileAppender"/>
</logger>
<logger name="com.appdynamics" additivity="false">
<level value="info"/>
<appender-ref ref="FileAppender"/>
</logger>


to

<logger name="com.singularity" additivity="false">
<level value="debug"/>
<appender-ref ref="FileAppender"/>
</logger>
<logger name="com.appdynamics" additivity="false">
<level value="debug"/>
<appender-ref ref="FileAppender"/>
</logger>


3. Delete the current logs in the machine agent log folder .
4. Start the machine agent folder.
5. Wait for 5 mins .
6. Attach the log folder as zip
7. Attach the conf folder as zip.
8. Undo the changes done in #2. It would prevent the logs to get filled up very quickly
9. Attach the extensions folder.
10. Attach the monitors folder (remove jars if present to decrease the size).

 

Regards,

Pratik



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Producer

Re: WARN RegistrationTask - Encountered error during registration. will retry in 60 seconds

Hi,

 

I am also facing the same issue. What could be the cause for this?

 

Is communication between controller and agent is the problem.

 

I deployed in machine agent in docker and facing the issue.

 

I logs i can see this please let me know how to solve this issue

 

Thanks

Soorya Mohan

Producer

Re: WARN RegistrationTask - Encountered error during registration. will retry in 60 seconds

Hi,

 

I am also facing the same issue. What could be the cause for this?

 

Is communication between controller and agent is the problem.

 

I deployed in machine agent in docker and facing the issue.

 

I logs i can see this please let me know how to solve this issue

 

Thanks

Soorya Mohan

Producer

Re: WARN RegistrationTask - Encountered error during registration. will retry in 60 seconds

Hi ,

 

I am also getting the same error, machine agent not reporting data to controller.

 

I deployed machine agent in docker. Attached the screenshot for the reference

 

Please let me know how to solve this issue

 

Thanks

Soorya Mohan

Producer

Re: WARN RegistrationTask - Encountered error during registration. will retry in 60 seconds

Hi ,

 

I am also getting the same error, machine agent not reporting data to controller.

 

I deployed machine agent in docker. Attached the screenshot for the reference

 

Please let me know how to solve this issue

 

Thanks

Soorya Mohan

Producer

Re: WARN RegistrationTask - Encountered error during registration. will retry in 60 seconds

Hi ,

 

I am also getting the same error, machine agent not reporting data to controller.

 

I deployed machine agent in docker. Attached the screenshot for the reference

 

Please let me know how to solve this issue

 

Thanks

Soorya Mohan