No data is being collected from machine agent version 20.2

[Selvaganesh.Elavarasan]

Hello Experts,

Greetings!

We have installed 4.4.x version of AppD machine agent on one server but we didn't receive any data from agent to controller. So we upgraded the version from 4.4.x to 20.2.x version. Initially, it collected the data for CPU, Memory but not Disk space. 

We found the below error in logs:

extension-scheduler-pool-4] 07 Apr 2020 16:14:46,606  WARN RawCollectorUtil - Collector process did not finish in 27000 milliseconds

So we have increased the "sampling interval" value from 30000ms to 60000ms but still, there was no data for Diskspace. After some time, suddenly we didn't receive any metrics (CPU, memory, and Disk). We found the below error:

[extension-scheduler-pool-0] 09 Apr 2020 14:29:13,441  WARN RawCollectorUtil - Collector process did not finish in 54000 milliseconds

We configured machine agent 20.2.x on Windows Server 2016 Standard, 64bit, 256GB RAM.

Any idea why we are havaing problem to collect the data?

Thanks,

Selvaganesh E

[Ryan.Paredez]

Hi @Selvaganesh.Elavarasan,

I know you mentioned you bumped up the sampling rate, but did you do this as well

Please bump up the sampling interval from 30000 to 60000 in the servermonitoring.yml from MA_HOME/extensions/serverMonitoring/conf and restart and see if the data shows up in the controller.

Let me know if that helps. Please do share what you learned (if anything).

[Selvaganesh.Elavarasan]

Hello Ryan,

Thanks for your reply. Yes, I changed the samplingInterval: 60000ms but still having the issue. When I observed keenly, I noticed that data been collected if the collector process completed within the sampling interval but no data will be collected if its exceeded the 60000ms. 

I am wondering why the collector script took more time to pull the data from the server? 

Will you please help me to download 4.5.x version MA? I will give a try to install whether 4.5.x helps to fix the issue.

Thanks,

Selvaganesh E

[Ryan.Paredez]

Hi @Selvaganesh.Elavarasan,

Agent downloads can be found here.

Let me know if that page helps you get that specific version of the machine agent.

[Selvaganesh.Elavarasan]

Hello Ryan,

Thanks for your quick reply. I see only the latest version (20.3.2) is available in the site. Unfortunately, I installed the same version on the server which is creating the issue

Thanks,

Selvaganesh E

[Ryan.Paredez]

HI @Selvaganesh.Elavarasan,

What I just noticed is when on the download page, there is a dropdown that appears that allows you to pick the version you are looking for.

Let me know me if that helps out!