Memory usage is wrongly reported to the controller from Linux Machine agent ver 4.5.x

[Chetan.Kumar]

Hi all,

We have a machine agent  installed on a Linux box with SIM enabled and we see the memory usage is constantly shown as 5% though it varies when checked on the server manually, PFB.

PS: All other data such as diskspace, CPU and network are reporting with correct values and the issue is only with the memory usage.

free -m

             total       used       free     shared    buffers     cached

Mem:         64305      20584      43721      10251       1967      16631

-/+ buffers/cache:       1985      62320

Swap:         4095          0       4095

free -g

             total       used       free     shared    buffers     cached

Mem:            62         20         42         10          1         16

-/+ buffers/cache:          1         60

Swap:            3          0          3

Any help is much appreciated. Thanks in advance.

[Allan.Schiebold]

Hi. What flavor and version of linux? Agent version? Controller version? Thanks!

[Chetan.Kumar]

Hello Allan,

It is a Security-Enhanced Linux box with os.arch=amd64 and os.version=3.0.101-108.87.

Machine agent version - 4.5.10.2131

Controller Version - 4.5.7.17128

Let me know if any more info required.

Thanks,

Chetan

[Allan.Schiebold]

Is this RedHat / CentOS / Ubuntu / etc? And what version of those. Thanks. 

[Chetan.Kumar]

It is SUSE Linux with version -  3.0.101-108.87. Thanks.

[Allan.Schiebold]

So according to this: https://docs.appdynamics.com/display/PRO45/Standalone+Machine+Agent+Requirements+and+Supported+Envir...

You need to have the zypperinstallprocps library installed for SUSE. The agent is only compatible with SUSE 11, 12, and 15. 

Hope this helps.