Unable to configure EUM Browser app

[Vijay.Ninave]

Hi,

I have opened a port from Source (Application web Server) to destination ( EUM Server, Event Service & Controller) 7001, 9080 & 8090 respectively. This test application build in Dev environment & our appdynamics setup in production environment (on-premise). I have added both the js files under the applications/scripts/adrum path. After this we have updated the snippet in application start code after the head tag & then deploy the application. Could you please let me know if we have missed any steps as we are not getting any data till date.

Also we are getting response for below get-version url from Application web server, http://192.168.5.135:7001/eumcollector/get-version/

Application URL:- https://www.devconnect2nse.com/

Appdynamics EUM : 192.168.5.135

code snippet as below,

<script charset='UTF-8'> 
window['adrum-start-time'] = new Date().getTime(); 
(function(config){ 
config.appKey = 'EUM-AAB-AUB'; 
config.adrumExtUrlHttp = 'http://www.devconnect2nse.com/'; 
config.adrumExtUrlHttps = 'https://www.connect2nse.com/'; 
config.beaconUrlHttp = 'http://192.168.5.135:7001/'; 
config.beaconUrlHttps = 'https://192.168.5.135:7002/'; 
config.xd = {enable : false}; 
})(window['adrum-config'] || (window['adrum-config'] = {})); 
if ('https:' === document.location.protocol) { 
document.write(unescape('%3Cscript') 
+ " src='https://www.devconnect2nse.com/scripts/adrum/adrum-4.3.7.1.js' " 
+ " type='text/javascript' charset='UTF-8'" 
+ unescape('%3E%3C/script%3E')); 
} else { 
document.write(unescape('%3Cscript') 
+ " src='https://www.devconnect2nse.com/scripts/adrum/adrum-4.3.7.1.js' " 
+ " type='text/javascript' charset='UTF-8'" 
+ unescape('%3E%3C/script%3E')); 
} 
</script>

Kinldy find the attached har file for your reference. 

Kindly validate the same & let us know to proceed this further.

Regards,

VIjay.

[Chitra.Lal]

Hi VIjay,

Is this a new setup or was it working properly earlier? If it was working, what was changed after which you stopped seeing data?

In case its a new setup, we would like to know what is your application framework and what injection method are you trying to use?

Also I couldn't find any attachments in your post but we would suggest that you create a help ticket so that we can troubleshoot it properly. Community post is a public forum and we don't support asking for logs and othe rdata as its not secure for that. We would need more details for troubleshooting this as we would need to check the folowing:

1) Whether your controller is correctly configured to talk to your on prem EUM server or not

2) Whether adrum code is getting injected in you rpage or not. If yes whether or not is it at the right location(Assuming that you are using right method of injection) 

3) If the injection is proper is the beacon sent and did it reach the EUM server succesfully?

4) Lastly if theer is nay isue for controller to download dat afrom EUM server and display on UI.

Hence we would recommend you open a helpdesk ticket at https://help.appdynamics.com and we can take this forward. 

Thanks You,

Chitra

[Vijay.Ninave]

Hi Chitra,

This is new setup for browser EUM & we are going to monitor JAVA application based on weblogic. We are doing Manual injection for same.

We have correctly cofigured the controller & EUM server as its communication each other.
We have injected the adrum code in source code at right place. the beacon sent but it didn't reach to EUM server.

We have raised a support case for same & working with them.

Thanks & Regards,
Vijay.

[Chitra.Lal]

Great ! We'll close this one then and continue assisting you over the helpdesk ticket. 

Thanks for the quick update.

Regards,

Chitra