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Securing EUM Server ---Help required Urgent and Important for a POC Conversion

Securing EUM Server ---Help required Urgent and Important for a POC Conversion

I am working on a POC for a .Net Application (HTTPS) and followed the steps as mentioned in website.

 

https://docs.appdynamics.com/display/PRO44/Secure+the+EUM+Server.

 

Since I have a an Existing Certificate available, started from "Step 1b: Import an Existing Certificate into a JKS Keystore"and followed and executed all the steps till "Step 3: Restart and Test" without any issues, however facing an issue at Step 3.2

Verify the new security certificate works by opening the following page in a browser:

https://<hostname>:7002/eumcollector/get-version

If you get a successful response, the configuration succeeded.

 

When i try to load above URL with appropriate values in EUM machine browser , no response is returned in browser, when tried with HTTP its working good.

 

Not sure , what is the issue? A speedy help is required as my trial is getting closer to expire and POC as well.

 

 

 

Securing EUM Server ---Help required Urgent and Important for a POC Conversion
7 REPLIES 7
Employee

Re: Securing EUM Server ---Help required Urgent and Important for a POC Conversion

Hi Madhusudhan,

 

Can you tell me what error/response you get in browser when you try to access this endpoint: 

https://<hostname>:7002/eumcollector/get-version

 

May be send a screenshot of the same. Also if possible we would suggest that you create a helpdesk ticket so that we can troubleshoot it faster via the logs(as that would be needed) and few more details.

 

 

Thank You,

Chitra



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Re: Securing EUM Server ---Help required Urgent and Important for a POC Conversion

Hi Chitra,

Sure will send the screenshot details.

When i access the URL, getting a response as "Page cannot be displayed".

Would it be possible to have a live troubleshooting meeting for a faster resolution.

Re: Securing EUM Server ---Help required Urgent and Important for a POC Conversion

Attached screenshot.

Re: Securing EUM Server ---Help required Urgent and Important for a POC Conversion

Attached screenshot.

Employee

Re: Securing EUM Server ---Help required Urgent and Important for a POC Conversion

Hi Madhusudhan,

 

Have you also modified the deafult https port for your EUM server, From the screenshots I see that you are using some otehr port than 7002. Also, did you see nay error while importing the certificates? 

 

Regardless having a call won't be possible from a community ticket; You'll be required to raise a helpdesk ticket for that. But before we can get on a call, we'll need to know what is the current status of your EUM server setup, and we'll need som elogs and details for that. Again that is supposed to be passed on via a helpdesk suport ticket. I'll request that you create a helpdesk ticket with problem description and attach the EUM Server logs as well as confirm if there are any intermediate certificate in your certificate chain? If there are, have you imported all of them?

 

Thanks,

Chitra

 



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Re: Securing EUM Server ---Help required Urgent and Important for a POC Conversion

Hi Chitra,

yes we have modified the port to another , since it was not working with default 7002.

There were no errors while importing the certificate.

Can you please let me know how to rasie a help desk ticket, if it is raising a issue through sales team, i did the same already.

And regarding the logs, i can send it to you through here and there are no intermediary certificates.

Regarding the call, we can certainly raise a ticket/helpdesk as a 1st step in the call and post that we can talk about the issue.

Employee

Re: Securing EUM Server ---Help required Urgent and Important for a POC Conversion

Hi Madhusudhan,

 

Please reach out to https://help.appdynamics.com/ and there you will find an option to create a helpdesk ticket. You can attach all the relevant info in the ticket you create and we'll take it further from there. 

 

Let me kow in case you face any issues.

 

Thanks,

Chitra



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