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09-12-2018 02:24 AM
09-12-2018 03:41 AM
Hi Lawrence,
Yes you can monitor the contact centre calls using EUM feature. Just go ahead and instrument your application as directed in the doc link below:
https://docs.appdynamics.com/display/PRO45/Set+Up+and+Access+Browser+RUM
Onc eyou start using EUM, you can also use the Browser sesisons to track each user login session details and timing:
https://docs.appdynamics.com/display/PRO45/Browser+RUM+Sessions
Thank You,
Chitra
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