End User Monitoring (EUM)

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RUM for contact centre

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Hi,

 

I am looking at monitoring the contact centre calls to citrix.

 

is this something that would be possible using RUM?

 

I want to be able to tell if a user has had issues with latency or not

 

Cheers,

 

Lawrence

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RUM for contact centre
1 REPLY 1
AppDynamics Team

Hi Lawrence,

 

Yes you can monitor the contact centre calls using EUM feature. Just go ahead and instrument your application as directed in the doc link below:

https://docs.appdynamics.com/display/PRO45/Set+Up+and+Access+Browser+RUM

 

Onc eyou start using EUM, you can also use the Browser sesisons to track each user login session details and timing:

https://docs.appdynamics.com/display/PRO45/Browser+RUM+Sessions

 

 

Thank You,

Chitra



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