RUM for contact centre

[Lawrence.Barratt]

Hi,

I am looking at monitoring the contact centre calls to citrix.

is this something that would be possible using RUM?

I want to be able to tell if a user has had issues with latency or not

Cheers,

Lawrence

[Chitra.Lal]

Hi Lawrence,

Yes you can monitor the contact centre calls using EUM feature. Just go ahead and instrument your application as directed in the doc link below:

https://docs.appdynamics.com/display/PRO45/Set+Up+and+Access+Browser+RUM

Onc eyou start using EUM, you can also use the Browser sesisons to track each user login session details and timing:

https://docs.appdynamics.com/display/PRO45/Browser+RUM+Sessions

Thank You,

Chitra