End User Monitoring (EUM)

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RUM for contact centre

RUM for contact centre

Hi,

 

I am looking at monitoring the contact centre calls to citrix.

 

is this something that would be possible using RUM?

 

I want to be able to tell if a user has had issues with latency or not

 

Cheers,

 

Lawrence

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RUM for contact centre
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Employee

Re: RUM for contact centre

Hi Lawrence,

 

Yes you can monitor the contact centre calls using EUM feature. Just go ahead and instrument your application as directed in the doc link below:

https://docs.appdynamics.com/display/PRO45/Set+Up+and+Access+Browser+RUM

 

Onc eyou start using EUM, you can also use the Browser sesisons to track each user login session details and timing:

https://docs.appdynamics.com/display/PRO45/Browser+RUM+Sessions

 

 

Thank You,

Chitra



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